Guest Experience Specialist
International Hotel Group
New Zealand
7d ago

About us

At Crowne Plaza Hotels & Resorts, we're all business...mostly!

You could be joining a global company and just one day be working at one of our 5,000 hotels in nearly 100 countries around the world!

Crowne Plaza Auckland are looking for a Guest Experience Specialist to join our Front Office team and begin that guest journey to create memories.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Specialist, you'll not only be the person they reply on to handle transactions, offer local insights and anticipate every detail of a friction-

free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

  • Acknowledge IHG Rewards Club members and returning guests
  • Take and manage bookings, up-selling opportunities
  • Handle cash and credit transactions
  • Be a trusted contact for all guests
  • Check in and check out procedures
  • Stay one step ahead of guest's needs - record and act on their preferences
  • There's so much in this day-to-day role that it varies. Come in and find out about some of our team's daily tasks first hand - apply now!

    What we need from you

  • Diploma and / or Bachelor's Degree in hotel / hospitality management or related field
  • Communication skills
  • Problem solving skills
  • Fluency in local language - extra are great but not essential
  • Flexibility with your shifts - we are a 24 / 7 operating business
  • Previous experience in a front desk or guest service position is ideal
  • Previous experience in a customer service facing role
  • What we offer

    Well, where do we start?!

  • An opportunity to kick-start your career adventure with a company that can take your career around the world!
  • Free meals whilst on duty
  • Working alongside incredible people
  • A uniform provided and cleaned for you
  • Discounted parking in the heart of the city
  • Plus so much more!
  • Want to see some of our career adventures first hand? Follow us on Instagram!

    Please note that we will only consider candidates who are eligible to work and prove their valid working rights and currently living in New Zealand.

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