Trade Customer Experience Manager
Mitre 10
Petone, NZ
7h ago

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Trade Customer Experience Manager

Mitre 10 MEGA is NewZealand’s number one home improvement store. Mitre 10 MEGA Petone, Porirua and Upper Hutt is a family owned fastgrowing organisation striving for excellence when it comes to our customers’experience.

We put our customersfirst and always go above and beyond. We want to keep growing our exceptionalteam with more exceptional talent.

Here at Mitre 10 MEGAwe strive for excellence by being customer obsessed, honest and fair andworking as one team. If your values align with ours then you should definitelyread on!

We are looking for a proactive,customer focused people leader to join our rapidly growing trade business. The focus of this role is to ensure thedelivery of exceptional customer service to our Trade and commercial customers,driving sales and ensuring our processes have our customers at the center.

You will support and motivate your team to bethe best they can be every day, to deliver in full and on time and to achievethe results that are critical to our success.

You will also have a hands on leadership approach.

You will also demonstrate :

  • Apassion for Customer Service excellence and the ability to manage customerexpectations;
  • Anunderstanding or background in quantity surveying and / or quoting and pricing;
  • Strongorganisational skills with the ability to forward plan and offer innovativesolutions;
  • Leadershipcapability and a solid understanding of how to motivate teams and inspire themto achieve service excellence;
  • This is a full timepermanent role, Monday-Friday from 7 : 30am to 4 : 00pm.

    This role will report tothe Trade Sales Manager and is part of the Trade Leadership team.

    We are in growth mode and we canprovide further career opportunities for the right candidate as well as acompetitive remuneration package and excellent staff purchasing scheme.

    If you feel this is the career opportunitythat you have been looking for and that you can deliver what we seek thenplease forward us your cv and cover letter via this website.

    Mitre 10MEGA Petone is a drug and alcohol free organization. The successful applicant will be required tocomplete pre-employment drug / alcohol testing.

    Permanent (Full time)

    Job no : X8DWAK1157477

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