Night Manager
Oaks Hotels
Queenstown, New Zealand
2d ago

Job Description

We are looking for a hard working and professional Night Manager to join the team on a full-time basis at Oaks Queenstown Shores Resort.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities :

  • Guide & support the team in providing outstanding guest welcoming and experiences
  • Act as a role model, sharing your expertise and continually inspiring the team
  • Ensure daily tasks are completed accurately and in a timely manner
  • Conduct guest arrivals and departures
  • Confidently providing personalised and proactive guest service
  • Resolve & respond to guest complaints in a timely and professional manner
  • Maintain accurate guest accounts, including cash handling
  • Qualifications

    To be successful you will need :

  • Experience in Front Office Hotel operations
  • Supervisory experience gained in a similar role
  • Ability to work night shifts
  • Have a relevant hospitality qualification
  • Exceptional customer service skills and an unwavering positive attitude
  • Excellent written and verbal communication skills
  • Additional Information

    Join our positive and vibrant team and be rewarded with these team benefits :

  • Discounts on accommodation across all Minor Hotel brands
  • Discount when you visit any of our restaurants, cafes and bars
  • Paid Birthday Leave & Paid Vaccine Leave
  • Career progression
  • Reward & Recognition programs
  • If this sounds like the perfect role for you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.

    Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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