Business Systems Support Advisor,
Department of Conservation
Wellington, New Zealand
1d ago

Job Specification

Exciting opportunities have become available for 3 x Business System Support Advisors' within the Enterprise Systems and Services team.

  • Supporting this central government department in helping Papatūānuku thrive.
  • Located in the heart of central Wellington and highly supportive of flexible working arrangements.
  • This is an opportunity to get in early, building support and enhancement services for a newly adopted platform.
  • The team's services extend well beyond the new platform.
  • There is opportunity for challenge and growth in a broad range of technologies and activities. Working with cutting edge cloud services, trouble-shooting large products developed inhouse and coordination of complex activities, every day is exciting.
  • He angitūtanga : About the Role

    As one of our next Business System Support Advisors', you will be responsible for supporting newly adopted solutions and play a pivotal role in the daily operations of the Business System Support team.

  • Providing 2nd and 3rd level support for applications.
  • Acting on behalf of and giving advice to the technical product owner. Performing activities that provide technical assurance that the system is secure and well maintained.
  • Keeping them informed of technical activities that need to be included on the roadmap.

  • Acting on behalf of and giving advice to business owners. Identifying trends and investigating opportunities to maximise value from applications.
  • Keeping them informed of upcoming roadmap activities and responsibilities aligned with business ownership.

  • Escalating issues through vendors and keeping all stakeholders informed on progress.
  • He kōrero mōu : What we are looking for

    Required :

  • A passion for providing great customer service and building services that create great customer experiences.
  • 2+ years' experience supporting business applications.
  • Understanding of the terms and meanings of the language used in modern IT support operations.
  • Competent communication skills, across a full range of mediums from face-to-face, to chat group and formal written documentation.
  • A passion for conservation and protecting NZ's natural and cultural heritage.
  • Desired :

  • Experience leading initiatives.
  • A broad passion for IT across networking, OS, application and development technologies.
  • ITIL qualification / s.
  • Experience working within an Agile / Iterative framework.
  • A tertiary degree in IT.
  • Ngā āhuatanga kei a mātou : What's in it for you?

    A fantastic supportive and collaborative working environment. Being the multiple award winner of the most attractive employer in the public sector (and second overall) with an average turnover beyond 10 years, we know people generally really enjoy working with us!

    We offer a range of flexible working options depending on the needs of the role and its work context.

    We highly value the new expertise and fresh perspectives brought into the organisation. This is your chance to contribute to our culture of continuous improvement.

    Working alongside a team of experience subject matter experts, ranging across software development, testing and information management services, this is an opportunity to learn and help deliver with the best.

    Eligibility to work in New Zealand is mandatory this includes holding a valid work visa that covers the whole period of employment.

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