Who are we?
Toll is New Zealand's most successful multimodal supply chain operator, offering our customers superior service in freight forwarding and logistics solutions.
We are able to succeed as we employ talented and capable people with drive and ambition. Working for Toll is a career choice, not just a job -
We strive for operational excellence and are driven by customer satisfaction.
We value diversity & believe that everybody deserves equal opportunity; Toll welcomes people from all backgrounds, cultures and walks of life.
Reporting to the National Transport Manager, this is an exciting opportunity in Domestic Freight Forwarding for someone who thrives on challenges and excels while working in a diverse and fast paced environment.
Responsibilities & Duties
As the Transport Support Centre Manager you will :
Be establishing and leading a team of passionate, service and compliance focussed professionals in a busy 24 hour support centre driving for continuous improvement and results
Be obsessed with safety and compliance
Be supporting and monitoring linehaul operations across the network ensuring KPIs achieved
Have an eye for detail and timeliness administratively
Have an understanding of the nuances in the transport industry
Have a customer (internal and external) focus delivering high standards of support and service
The preferred hours for this position is :
Normal business hours between 07 : 00 & 18 : 00 but ability to be flexible to ensure contact centre is managed
To be successful in this role :
You will have a good knowledge of the transport industry or transferable skills to make a difference
You will need to be able to work effectively as an individual, as part of a team and the ability to direct others building a high performance team.
Have effective communication skills
Have the ability to maintain an excellent relationship with our internal and external customers to influence positive results for the business and customers alike.
Be comfortable working in large multi - cultural teams
Be self-motivated with strong planning and time management skills
Have the ability to work well under pressure
Be organised and have attention to detail
Additionally you will take pride in your work and always work towards improvement in performance for yourself and your team.
If you are ready to make the right career choice and work in a professional environment with a great team, please visit our Website.
http : / / careers.tollnz.co.nz / home
Toll is an Alcohol and Drug Free Work Place