Service Delivery Manager
AA Insurance
Auckland , South , NZ
9h ago

An exciting opportunity has arisen within AA Battery Service for an automotive management professional.

You will be a key member of the Service Delivery Manager team and will report to the National Operations Manager. You will effectively lead, coach, develop & train your Service Delivery Contractor teams to achieve KPI metrics and provide exceptional roadside breakdown service for AA members.

Your key responsibilities will include but are not limited to :

  • Supporting Service Delivery Contractors to achieve monthly performance targets
  • Providing Automotive and internal IT systems technical roadside support to the fleet
  • Training and developing Service Delivery Contractors
  • Conducting regular OH&S Compliance audits and scheduled rideout reviews (ability to travel outside of Auckland is required)
  • Reporting, analysis and service delivery planning to improve contractual performances
  • To ensure you make a smooth transition into the role, you will demonstrate the following :

  • Solid operational management experience
  • Strong internal and external communication skills
  • Ability to lead change with diverse multi-cultural teams
  • Exceptional customer focus and business stakeholder awareness
  • Ideally possess Automotive industry experience and Service delivery management experience
  • The AA & Club Assist are equal opportunity employers & welcome applications from those with a 'can do' attitude & a motivation & drive to succeed.

    Apply today and see where a career with AA Battery Service will take you!

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