Service Delivery Manager
AA Insurance
Auckland , South , NZ
9h ago

An exciting opportunity has arisen within AA Battery Service for an automotive management professional.

You will be a key member of the Service Delivery Manager team and will report to the National Operations Manager. You will effectively lead, coach, develop & train your Service Delivery Contractor teams to achieve KPI metrics and provide exceptional roadside breakdown service for AA members.

Your key responsibilities will include but are not limited to :

  • Supporting Service Delivery Contractors to achieve monthly performance targets
  • Providing Automotive and internal IT systems technical roadside support to the fleet
  • Training and developing Service Delivery Contractors
  • Conducting regular OH&S Compliance audits and scheduled rideout reviews (ability to travel outside of Auckland is required)
  • Reporting, analysis and service delivery planning to improve contractual performances
  • To ensure you make a smooth transition into the role, you will demonstrate the following :

  • Solid operational management experience
  • Strong internal and external communication skills
  • Ability to lead change with diverse multi-cultural teams
  • Exceptional customer focus and business stakeholder awareness
  • Ideally possess Automotive industry experience and Service delivery management experience
  • The AA & Club Assist are equal opportunity employers & welcome applications from those with a 'can do' attitude & a motivation & drive to succeed.

    Apply today and see where a career with AA Battery Service will take you!

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form