Dispatch Coordinator
Johnson Controls
Onehunga, Auckland, New Zealand
10d ago

Dispatch Coordinator

  • Excellent Opportunity
  • Challenging Role
  • Onehunga Location
  • We are looking for a Dispatch Coordinator to join the Service Centre team of Wormald, a division of the highly successful multinational business Tyco Fire & Security.

    As a highly successful Fire Protection company, we are looking for an experienced dispatcher responsible for dispatching and scheduling work orders via our field service system, Astea.

    Our ideal candidate will have advanced communication skills, strong geographical knowledge of main NZ cities, location and distances as well as strong attention to detail, be able to multitask and someone who is willing to work hard and take ownership of the role to deliver results.

    We require someone who is organised and methodical, who can work independently as well as part of a team. You will need to be a self-

    motivated individual who can prioritise tasks and manage your own workload. You must be able to demonstrate clear and confident communication skills.

    In addition, you will have lots of initiative, and have strong problem solving skills with the ability to think outside the square.

    The key focus of this role is to :

  • Dispatch and schedule work orders via the system Astea
  • Monitor technician's activity and follow up on variations to schedule.
  • Resolve and provide alternative solutions to issues
  • Liaise with internal teams to ensure efficient operation of process
  • To be successful in this role you will have :

  • Sound computer skills and data entry with a high degree of accuracy
  • Proven ability to deliver a high standard of service
  • Excellent communication skills both verbal and written
  • Good initiative
  • Intermediate knowledge of Microsoft Word, Excel and Outlook
  • Knowledge / experience in working with Astea and Pronto is preferable
  • A team player
  • Working knowledge of NZ Building Act and building fire protection service advantageous.
  • This role offers the successful candidate a professional working environment and the opportunity to work within a multinational company.

    Simply apply today with your CV. Once we have reviewed your details you will then be contacted by the Manager as appropriate for an interview.

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