IT Service Delivery Manager
Deloitte
Auckland, NZ, NZ
3d ago

Auckland, NZ / Management Consulting Technology Applications / Permanent Full-Time· Do you have a passion for working with people, technology and solving problems?

  • Do you thrive working in a dynamic environment with a team of talented people who take pride in delivering great results?
  • What will your typical day look like? Your role as a Service Delivery Manager will assist in leading our Applications Managed Services Business for some of our most valued support accounts.

    You will work closely with other members of the Application Managed Services Team who are located in both Wellington and Auckland as well as the wider Deloitte practice leaders of our Oracle, SAP, AWS, Salesforce, ServiceNow and Platform Engineering service areas to provide leading edge advice and assistance for Managed Services.

    In this role responsibilities will include : Managing client relationships, overseeing support service delivery, leading the continuous improvement process for our customers and for our support service offering, account management, contract negotiation.

    Working closely with our business development managers and delivery teams to sell and deliver our support services to our clients.

    About the team Technology is changing rapidly. The future of IT is more mobile, moving to the cloud and more connected which creates exciting challenges.

    Organisations are also increasing demanding IT as a service’ creating exciting opportunities for organisations to provide full managed services.

    Our award winning consulting team delivers solutions at the cutting edge of technology, and seeks a passionate and commercially focused ITSM Service Delivery Manager at Senior Consultant level, to join our team in Wellington.

    Enough about us, let’s talk about you · You are a team player, self-motivated and pride yourself on providing high quality service that is expected and delivered from one of New Zealand’s largest and most respected professional services firms.

  • You'll be a strategic thinker, but you also know how to solve practical problems and get results.· You'll be a true people leader, using your strong interpersonal skills to confidently lead, coach and motivate your team while quickly building trust, influencing and maintaining strong positive relationships with internal and external contacts at all levels.
  • To be successful you will have established a foundation of professional support services and / or consulting experience and skills in the following areas : Business development / client management : · Strong client relationship and account management skills ·Demonstrable experience of having implemented productivity and customer satisfaction improvements· Identified new client needs· Strategic business acumen· Strong Interpersonal SkillsOperations : · A minimum of 3 years’ experience working within IT Service Management and an excellent understanding of ITIL Methodology· Experience working with a wide range of different sized organisations· Demonstrates a breadth and depth of operational service delivery management expertise · Ability to prioritise issues and work with a wide range of vendors both internal and external· Familiarity with a wide variety of service offerings and technology which may include SAP, Oracle, Amazon Web Services, Mulesoft, ServiceNow and Salesforce· Team Player· Experience with financials and invoicingCommercial management : ·Strong commercial and financial awareness, monitoring, co-ordination and budget ownership· Proven experience of contract and supplier management Next Steps Sound like the sort of role for you?

    Apply now.If you’ve got any questions or wish to have a confidential conversation about this role, contact Gracie Wang from the People & Performance team at 093030775.

    We’d love to hear from you!Deloitte is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.

    Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

    If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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