Bike Department Manager (Service Lead) - Torpedo7 Albany
The Warehouse Group
Auckland, Auckland, New Zealand Full-time
1d ago

Company Description

We believe that New Zealand is the most epic outdoor playground in the world. We believe that the only thing that hurts more than biking is not biking.

We believe in riding up hills and going flat out down snow-capped mountains and that waking up in a tent brings you one step closer to nature, to yourself and others.

We believe that sharing moments with others outside is an adventure multiplied, a relationship fortified, a memory set for life and that sore muscles on Monday tell your stories - about where you've been and how much further you can go.

Job Description

  • This is a role where you will manage our busy bike department including;
  • manage orders and stock levels, analysing bike performance against forecast and budgets, controlling stock levels while maintaining accurate inventory of all bike stock
  • achieve sales and profit targets for the bike department and Torpedo7. This will be done by setting and achieving monthly, weekly, and daily sales targets
  • Support the store manager in the interview process, on boarding and training of new bike team members
  • manage the repair and warranties bike service, setting up a process delivering seamless customer experience while maintaining cost efficiencies
  • follow up with all customers to ensure ongoing customer satisfaction
  • follow Torpedo7 selling process for all bike sales, and ensuring the bike team consistently delivers excellent customer journeys
  • complete all administration tasks and computer work associated with the bike business
  • and maintain a high level of product knowledge and up skilling team members, ensuring a succession plan is in place for key bike roles
  • Qualifications

    Ideally you will have :

  • a proven track record of leadership ability and skills
  • high levels of initiative, display good team work, be flexible and adaptable
  • emotional maturity at all times
  • excellent communication and the ability to build trust, confidence and mutual respect
  • the ability to think in a focused, analytical and detailed manner with high levels of accuracy
  • technical skills of bike mechanics, building and a wide bike industry experience and knowledge
  • Additional Information

    Our passionate people enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits (including a very generous team discount, along with discounts across the Warehouse Group!).

    We are committed to developing our team, which allows for a wide scope of amazing opportunities as the business continues to grow.

    In addition to this being part of The Warehouse Group means there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry.

    So if you are up for the challenge and keen to make a difference in your life, our customers journeys and your teams career path then click apply and tell me why!

    See You Out There!

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