Commercial Vehicle Service Coordinator
CablePrice (NZ) Ltd
Invercargill, Southland, New Zealand
1d ago

In this role

your focus will be to provide a complete solution for the delivery of maintenance of service work to vehicles, ensuring the customer experience is positive and maximised.

You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Other responsibilities include :

  • Working on after sales profitability using professional sales techniques
  • Working closely with the workshop to maximise utilisation of resources
  • Managing the work in progress (WIP) in partnership with the workshop
  • Liaising with customers professionally both in person and by phone and keep them informed of progress with any jobs
  • Proactive service scheduling
  • You will be part of a wonderful new solution for customers and you'll get to work with some great people!

    You will have :

  • Excellent customer service skills
  • Proven organisational and planning skills
  • Exceptional stakeholder engagement skills
  • Excellent interpersonal skills both verbal & written
  • The ability to positively engage with and influence all parts of the business
  • High level of computer literacy
  • The ability to perform under pressure and to prioritise and multitask in a time driven environment
  • Demonstrated problem solving, logistics and / or service experience.
  • Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

    Benefits

    If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you.

    In return, we are offering :

  • A competitive remuneration package in line with that of middle management
  • Discounted health insurance premiums with Southern Cross
  • An opportunity to work for a well-established, reputable company
  • Interesting and varied work
  • A supportive team environment
  • The opportunity to further progress within the company
  • Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture.

    Our people are engaged, motivated and we work hard to keep it that way. We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within.

    CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability or personal beliefs.

    We aim to employ the best person for the role and if that person needs additional support, we look at ways to accommodate that employee in the workplace.

    We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer.

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