Senior Solutions Consultant
New Relic
Auckland, New Zealand
4d ago

Your Opportunity

If you have that special mix of DNA that makes an extraordinary Solution Consultant the blend of great business savvy and technical prowess then we are a match made in heaven!

With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.

Working with the sales organization, you will use your technical expertise and business insight to ensure our high-value customers are able to grow their business by using the full scope of New Relic’s product suite.

You will champion New Relic’s strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers.

What You'll Do

  • Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
  • Lead the adoption, optimization, and integration of our products within customers’ business infrastructure
  • Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
  • Assist the Customer Success team the post-sales technical process : installation, deployment, training, technical check-ups, and escalation management
  • Ensure timely resolution of customer issues by coordinating support responses
  • Maintain a deep understanding of the customer’s business as well as their technical environment
  • Must-have :

  • Strong technical background with a sales / customer orientation (5+ years)
  • Hands on experience working with programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Nice-to-have :

  • Experience selling and working with pure SaaS solutions in multi-tenant architectures is preferred
  • Cloud platform experience, such as AWS, Azure, and Cloud Foundry
  • Specific experience in Application Performance Management (APM)
  • Please note that visa sponsorship is not available for this position.

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