Telephone Office Team Leader
Canterbury District Health Board (Christchurch)
5d ago
source : Kiwi Health Jobs

The Role : Where you fit in

The CDHBTelephone Office is looking for our next Team Leader.

Located atChristchurch Hospital the Telephone Office is the first point of contact forcallers to six hospitals : Burwood, Christchurch, Christchurch Women s,Hillmorton, The Princess Margaret Hospital and Ashburton Hospitals.

Our service includes answering and actioninggeneral hospital enquiries, patient enquiry calls, internal calls for clinicalstaff, confirming appointments, internal emergency calls (777) and monitoringalarms.

Providing Reception duties roundsoff the range of services that you will be responsible for.

The role isfull time and our service operates 24 / 7. The role is primarily Monday to Friday, but you would need to be able tocover weekends and evenings as required.

As the TeamLeader, you will be responsible for ensuring that each day runs smoothly whileknowing that the unexpected can happen at any time, and you can handle it.

Your day-to-day responsibilities includestaff rostering, staff recruitment and training, ensuring the on call rostersare updated accurately in the electronic whiteboard, monitoring alarms and raisingissues with the appropriate support provider, testing procedures to ensure they are robust andfollowing up customer (internal and external) feedback.

To besuccessful in the role you will have the following :

  • Ability to use a range of communicationmethods effectively to resolve issues
  • Can initiate,recommend, investigate, trouble-shoot and provide solutions
  • Proactivelyseek to improve processes and identify opportunities for improvement
  • Ability to lead effectively in a rangeof professional situations that contain a degree of unpredictability
  • Ability to maintain positive workingrelationships with a wide range of people associated with a health provider
  • Willingness to take responsibility forand analyse your own performance to ensure continuous learning
  • Computer,organisational, and administrative skills with a high sharp eye for detail areessential.

    Start dateflexible.

    Our Purpose : Why we do it

    When you work with the Canterbury District Health Board, you re part of something very special. We plan, fund and deliver health services to the almost 600,000 people that live in the Canterbury region.

    Our primary goal is to put people at the heart of everything we do.

    Our Culture : What matters to us

    Ko ngā tāngata, te mātua mahi

    Putting people at the heart of all we do

    Health is ultimately all about people. What s important around here is the way we care for and respect others, the responsibility taken for delivering outcomes, and going about our work with integrity.

    Belonging Here : Becoming part of our story

    Being part of the Canterbury District Health Board, you will enjoy a fantastic benefits scheme, the opportunity for flexible working arrangements and ongoing focus on your career development.

    If this role has sparked your interest but does not match your skills then please visit our careers website and have a look at our roles that better suit your expertise.

    If you are interested in this role please apply directly on our career site . Please note only applications submitted via our career site will be accepted.

    Contact us on for additional information.

    The role that youare applying for is one that may only be performed by a person who has beenvaccinated against Covid-19.

    It istherefore a condition of this application that you are vaccinated againstCovid-19. As a person working in the health and disability sector you will comeinto contact with a large number of people, some of whom may bevulnerable.

    Without a vaccine, there isthe risk that you may contract Covid-19. The requirement to be vaccinated is to keep you safe and also toendeavour to protect others against the potential transmission of Covid-19 as aresult of you contracting it in the course of your employment.

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