Client Services Director
Publicis Groupe
Auckland, New Zealand
5d ago

Company Description

Founded in 1926, Publicis Groupe is now the 3rd largest communications group in the world. Through a powerful alchemy of creativity and technology, we are driving business transformation across the entire value chain.

Our New Zealand businesses include Digitas Affinity ID, KiwiPlates, McCready Bale Media, MSL, Saatchi & Saatchi, Starcom and Zenith.

Digitas Affinity ID is the leading data-driven marketing and customer engagement specialist serving some of New Zealand’s largest organisations.

Our track record in delivering business growth for clients is enabled through our fusion of smart thinking, intuition and technology.

With a staff of over 35 technically savvy people and data at the heart of everything we do - we stand well apart from the traditional agency model.

Job Description

As a Client Services Director, you will lead our senior account service team. You will be a true leader and a driving force on our clients business being directly responsible for delivering client revenue.

What you will do

  • Leadership and supervision of client and partner relationships
  • Foster and grow strong client relationships by proactive thinking, planning and actions
  • Responsible for delivering client revenue and profitability objectives
  • Management, development and coaching of Account Directors and account service team
  • Formulate and make recommendations on long term strategy, plans and solutions both within the agency and to clients
  • Be fully accountable for the on budget delivery of projects
  • Proactively seek out ways to grow agency revenue
  • Continually evaluate market trends and research
  • Provide business reporting and forecasts on client billings.
  • Qualifications

  • 7 years + of experience in marketing, digital or client service role
  • Solid digital marketing experience and data driven marketing experience
  • Demonstrated analytical and strategic thinking skills
  • A strong problem solver with the ability to work under pressure and meet agreed deadlines
  • Confident presentation skills
  • Strong team player and people manager
  • Dedicated to quality service delivery and solutions focused.
  • Our offer to you

  • A collaborative, fun and rewarding team culture where collaboration is key
  • All the benefits of being part of a global network with a Wholeself program, Learning & Development opportunities, flexible working and an industry leading parental leave policy
  • Confidential 24 hour support via our employee assistance programme.
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