Team Leader - Delivery Centre
Concentrix Catalyst
NZL Auckland
2d ago

Job Title :

Team Leader - Delivery Centre

Job Description

This is a key people leadership role in one of the growing account of the business. The focus of the role is on service, process and productivity enhancements.

The Team Manager is responsible for supervising and managing the day-to-day operation of their team to ensure they are able to appropriately service and grow the business, while meeting agreed service and sales targets.

Concentrix is a global leader in the design and execution of customer service solutions. We are tenacious and fanatical about providing our expertise to a growing number of local and global clients.

We offer excellent opportunities to grow your career through exposure to an incredible on the job learning environment, multiple industry opportunities and flexible working options.

This key people leadership role on a growing account has a focus on service, process and productivity. Our complex portfolio has a diverse range of challenges, so your existing experience and confidence in motivating and inspiring team members to perform their role efficiently, whilst celebrating their accomplishments will be second nature and you are ready for the next important step in your career.

Responsible for supervising the day to day operations of a team of advisors, you will enjoy enabling them to meet sales and service targets, so the business grows, and productivity is enhanced.

Our team leaders use their analytical skills and extensive knowledge of the travel and tourism industry to plan for success, coach and mentor others according to individual needs and lead by example.

To be successful you will be able to make sound commercial decisions whilst under pressure and continuously push for improvement and growth.

What’s in it for you?

  • Broaden your experience in a Global Fortune 500 Organisation
  • Career development and growth with the support of experienced colleagues
  • The chance to lead a dedicated team
  • An opportunity to develop, coach and mentor others to be the best they can be
  • What are we looking for?

  • Minimum 2 years’ experience in a Coaching / Leadership role
  • Strong Communicator and confident with having challenging conversations
  • Lead by setting a good example and being an epitome of a role model
  • Track record of developing successful team members
  • Strive for team success and win-win solutions
  • Encourage creativity and constant improvement
  • This is a very exciting time to join Concentrix as we develop our people, improve our commitment to service and grow the business.

    Location :

    NZL Auckland - Unitec Campus, Lvl 4

    Language Requirements :

    Time Type : Full time

    Full time

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