User Support Analyst
Massey University
Wellington City, NZ
4d ago

Wellington City, WellingtonUser Support Analyst (Multi-Media) JD June 2019Job DescriptionPosition OverviewJob title User Support Analyst (Multi-

Media)Business Title User Support Analyst (Multi-Media)Position Purpose To support multimedia systems, the Journalism Newsroom andCommunication Laboratory facilities for teaching, research andadministration within the School of Communication Journalism andMarketing, Wellington.

Department Communication, Journalism and MarketingLocation WellingtonGrade Professional Services Level 5Reports to Associate Head of School (AHOS)Key Relationships Liaison with the School’s Multi-

Media ConsultantUniversity Staff and studentsExternal suppliersKey Accountabilities Report to and advise AHOS on how the technical and multimedia capacity of the School can bemost effectively be utilised.

Promote self-sufficient use of multimedia, computing and network services by Staff andStudents by providing advice, training and support.

Provide media support to the School’s teaching staff and students including facilitations of livestreaming facilities to distance students and Massey’s other campuses, assisting the teachingstaff in preparation of equipment for in-

class tasks, and supporting researchers as required. Manage the School’s technical facilities and resources in a way that is efficient and timely.

Coordinate the purchase, maintenance and replacement technical equipment. Support and develop the technical capacity and training needs of School staff and students.

Develop linkages across the School, including leading or supporting relevant fundingapplications. Pursue new opportunities as they arise that extend the technical knowledge of the School.

Facilitate the use of new software and equipment when needed. Liaise with Massey’s Information Technology Services unit and other Massey Schools.

Develop and maintain appropriate systems for lending technical equipment to students andmaintaining the existing library of technology and facilities.

Support the University Web Team in maintaining a CJM-specific web presence.1User Support Analyst (Multi-Media) JD June 2019 Ensure the School’s computer and multimedia systems are in alignment with Massey IT policiesand procedures.

Advise users on the appropriate use of information-communication technology in line withUniversity information technology strategy, policy and practice.

Provide training and documentation on systems and software use. Liaise with AHOS and other CJM techs on additional or non-

routine support requests, problemsor job time-management and resource conflicts. Other duties as directed by the AHOS.2User Support Analyst (Multi-

Media) JD June 2019Person SpecificationQualifications An appropriate qualification in information technology, digital media or a closely relatedfield, or equivalent substantive professional experiences.

Experience Proficiency in a range of different software and multimedia packages, including the abilityand initiative to extend knowledge to new systems as the need arises.

Though the Universityoperates the Adobe Creative Suite, experience beyond these platforms would be a plus. Experience with a range of audio-

video equipment. Video production skills are key, andother forms of AV experience, particularly sound design, would be a plus.

Be comfortable working in both PC and Macintosh environments. Experience in web design and / or maintenance and familiarity with video / onlineconferencing.

Previous experience in a similar or related support role would be a plus.Personal attributes and behaviours : Ideal candidates will have strong competence in most areas of the role and a demonstratedability to quickly self-

direct skills development in new technologies or applications. Ideal candidates will have demonstrated organisational ability, particularly around managingdiverse requests and expectations Demonstrated ability to engage productively with staff and students to support theirtechnical needs.

As this role involves engaging with multiple stakeholders, stronginterpersonal skills are key. Good time management skills and an ability to productively self-

direct your work. Good oral and written communication skills. The ability to maintain good collegial relationships, and a willingness to engage in team-

work. Commitment to the bicultural ethos of the School.Pre-employment Checks Requirement to pass a Criminal and Traffic Convictions (Security) Check performed by theMinistry of Justice Requirement to pass a Credit History Check performed by Veda Advantage PersonalInformation Services.

In addition, there is a requirement to pass a 'No Asset Procedure(NAP)' Credit History Check performed through the Insolvency and Trustee Service, Ministryof Economic Development.

3User Support Analyst (Multi-Media) JD June 2019Massey UniversityMassey core capabilitiesAt Massey we are Tiriti-led, upholding Tiriti o Waitangi principles through our practice, We : Demonstrate awareness of Tiriti o Waitangi and its contribution to New Zealand culture andsociety.

Understand the relevance of Tiriti o Waitangi in relation to the work of the University and thepeople we serve.Embrace the principles of partnership, participation, and protection and apply these principlesin our workplace through manaakitanga, rangatiratanga, and kaitiakitanga.

Embracing Te Reo in relevant and practical ways in our work place interactions andengagement with external stakeholders, giving expression to Tikanga Māori and protocols thatdemonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. We : Act with integrity and trustworthiness and give credit to others for the work they do.

Work cooperatively and inter-dependently to foster and promote the One Universityapproach.Share knowledge and communicate professionally with courtesy and mutual respect.

Are ethical in all transactions, working within the parameters of our policies and procedures.Are direct, truthful and maintain confidentiality.

Seek to understand and appreciate our differences.Keep ourselves and others safe, working with the University’s health, safety and wellbeingpolicies, procedures and programmes.

At Massey we are future-focused, results-oriented and strive for excellence. We : Take ownership and responsibility for delivering results to support achievement of Universityobjectives.

Provide the best quality services to our customers (internal and external) ensuring ourstudents / stakeholders are at the heart of everything we do.

Deliver or support world-class research, teaching and learning and citizenship.Take personal responsibility for our performance, take pride in doing our job well, andcommit to ongoing personal and professional development.

Are motivated and create a positive working environment where our values are reinforced.Anticipate and respond with agility and resilience to the changing needs of the Universityand the communities we serve.

Seek ways to improve our services to deliver in an efficient and effective way.Embrace technology and apply this innovatively to better meet the needs of those we serve.

Challenge ourselves to reach our potential and help bring out the best in others.Understand how what we do contributes to the objectives of the University.4

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