About the role
Responsible for managing a number of research insights programmes, your role as a Senior within the team is to project a number of initiatives to support an improved overall customer experience.
Whilst some projects are managed in-house, you may also work alongside an agency to develop quarterly or annual surveys. Typical projects will include market perceptions, customer satisfaction, performance tracking and campaign research.
Given the research feeds into providing a voice for the customer, a number of different research techniques are applied to get a really clear view of the landscape they are dealing with.
You are an experienced Market Researcher who enjoys working on a number of projects at once.
You have :
About the company
One of the most complex businesses in Auckland who are passionate about ensuring a great customer experience is at the heart of everything they do.
Or to find out more, please get in touch with Sarah White by email on sarahw tribegroup.com for a confidential chat.