Client Services Administrator
Findex
Hastings NZ, Hawke's Bay, New Zealand
6d ago

About Us :

Findex is one of the largest providers of accounting, audit, tax, business and financial advice to individuals, small and medium enterprises in Australasia.

We pride ourselves on an integrated service offering, giving our clients the peace of mind that comes with knowing their financial and lifestyle goals are being looked after.

Our mission is to have a meaningful and lasting impact on our people and clients, and to enrich the communities of which we are part of.

What we offer

  • Competitive salary
  • Healthy work-life balance
  • Clear career development pathway and ongoing training support
  • Health insurance benefits
  • Culture is a priority - as we continue to launch, acquire and scale businesses into different market segments, upholding a core set of key behaviours will enable us to continue to be successful, together.

    The Opportunity

    We are looking for an energetic and motivated individual who displays initiative and has a flexible and positive attitude to join our diverse and collaborative team in Hastings on a part time basis.

  • You will provide support and complete administrative tasks for the team, as well as supporting the reception duties in our office, ensuring they are delivered effectively and efficiently;
  • ensuring a high level of customer care and a people-centric approach.

    Key Responsibilities

  • Take ownership and complete administrative tasks daily
  • Perform all reception duties and liaise with incoming clients, face to face and on the phone.
  • Communicate effectively and timely with advisers, partners and corporate staff
  • Be an active contributor to the Client Services team and ensure exceptional client service is always provided
  • Ensure all client related tasks in our local office or designated region are completed in accordance with SLAs and regulation standards
  • Provide courteous and efficient reception and customer service to all clients and stakeholders
  • Key Skills

  • As this is a starting position with our office we are looking for someone with a can do attitude who is willing to go that extra mile.
  • Be competent in Microsoft Suite, including Outlook, Teams, Word and some Excel.
  • Excellent client and stakeholder relationship skills
  • A genuine team player attitude and willingness to learn and develop
  • Excellent written and verbal communication skills
  • High attention to detail
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