Case Manager
New Zealand Army
Wellington central, Wellington , NZ
2d ago

Mō te tūnga About the role

You will be responsible for managing a portfolio of clients providing services to veterans and their whanau / families who receive entitlements and services from Veterans’ Affairs.

You are the conduit and main connector, manage the relationship between the veteran and Veterans’ Affairs, and provide access to entitlements, services and rehabilitation programs.

As part of this key role, you will be :

  • Undertaking needs assessments and determine outcomes through an integrated approach;
  • Working closely with your other Veterans’ Affairs colleagues who also support veterans, rehabilitation advisors, treatment providers and service providers;
  • Developing veteran’s rehabilitation plans providing a planned approach to achieve tangible outcomes, including elements of assessment and monitoring; and
  • Providing exceptional customer service skills, while handling each query with sensitivity including cultural respect, cultural awareness and competency and understanding through a number of communication channels.
  • Ngā pūkenga me ngā wheako Skills and Experience

    This is a fast paced role requiring someone who thrives in a dynamic, rapidly changing and busy environment. Your effective time management and organisational skills will enable you to handle complex issues with ease and you’re good at making considered decisions under pressure while displaying sound judgement.

    You will also have :

  • Significant experience as a Case Manager and at least 3-5 years’ relevant experience providing excellent customer service or managing your own portfolio of clients;
  • Ideally a health / clinical and / or military background and will be knowledgeable about vocational rehabilitation with an understanding of medical terminology;
  • Proven knowledge and experience of Te Tiriti o Waitangi and its principles including health inequities;
  • Exceptional communication skills including oral, written and listening, with the ability to build and maintain effective working relationships across an organisation; and
  • The ability to manage your work autonomously while engaging with the wider case management and Veterans’ Affairs teams.
  • Mō mātou About Us

    Veterans’ Affairs is proud to represent and serve those who have fought in our country’s best interests and who make sacrifices, even today, to ensure Aotearoa New Zealand remains a free and safe country.

    Veterans’ Affairs is focused on providing excellent personal support for veterans and their whanau / families by respecting veterans and honouring their service.

    We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Nōu te rourou What's in it for you

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Fully funded life cover up to $300,000;
  • Discounts Handbook for selected retail, entertainment and service providers;
  • 5 weeks annual leave per year.
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