Customer Service Representative
Foodstuffs North Island
Palmerston North, Manawatu
1d ago

Hours : 40 hours per week

2.30pm 11.00pm Sunday - Thursday

Do you have experience and a proven track record in providing excellent Customer Service? Are you driven by delivering constantly high standards?

We are currently looking for a Customer Service superstar to support our Customer Service Centre, Wholesale team.

We invite applicants that are highly motivated, friendly and outgoing with a great team attitude to apply for this role.

The successful applicant will display excellent communication skills, high presentation standards, honesty and an excellent work ethic.

Legal entitlement to work in NZ is mandatory.

The Foodstuffs North Island Limited’s vision is to make sure New Zealanders get more out of life (in tune). By delivering sustainable shopping experiences so awesome, New Zealanders have more of what matters to them by (inform).

So that we are most preferred by customers, employees and suppliers. Create purposeful careers and bright futures for New Zealanders who work with us.

Build a sustainable and profitable future for our customers, colleagues, Co-op, communities and country (in front).

This role is crucial to live and embed the FSNI vision and role model the

values of :

Think customer - Thinking customer is about every decision and every action being grounded in understanding all New Zealanders, and what matters most to them.

Someone who thinks customer always communicates why they’re doing things from a customer point of view, and considers the impact it will have on customers.

In it together - People who are in it together look after each other, back one another, and work together as one winning team, every time.

They collaborate, play in position, and communicate proactively, because they know it’s not good enough to wait for other people to come to them they go out and get that conversation started themselves.

Courageous - This is about being bold, innovative and unafraid to try new ways of doing things to stay ahead of the game for our customers.

It’s about that Co-op fighting spirit and people who don’t give up, even when it’s hard. Courageous people aim high, because they aren’t afraid to try.

They challenge with respect for the good of the Co-op and the customer, and always speak up when something isn’t right.

Above the line - An above the line person plays their part in a positive way. They take responsibility, ownership and accountability for what they do and how they behave every day.

They are committed to learning and growing... and have mutual respect for everyone at Foodies.

Key accountabilities for this role are as below :

  • Placing Sales orders in SAP.
  • Resolving Customer complaints.
  • Build and retain relationships with customers., ensuring a superior level of customer service is provided at all times.
  • Provide a professionally superior service to all customers including external and internal teams, any request to be investigated and resolved in a timely manner.

  • Ensure all outbound calls, member queries, customer queries, website enquires, or operational issues are investigated and logged in the Customer Relationship Management tool to a satisfactory level and in a timely manner.
  • Commits to meeting the expectation and requirements of internal and external customers.
  • Acts with customers (both internal and external) in mind.
  • Values importance of providing high quality customer service.
  • To receive and respond to all internal / external phone calls.
  • To generate referrals to the appropriate store or business unit where appropriate.
  • To make outbound calls to both internal and external customers.
  • To be available to cover shifts and work public holidays / weekends when requested.
  • A successful candidate would ideally have the following Professional / Technical expertise.

  • Fantastic phone manner, effective communication skills
  • Excellent interpersonal and written communication skills
  • Experience in customer service
  • Team player
  • Quick learner
  • Can work unsupervised
  • Salesforce and SAP experience preferable
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