Customer Response Coordinator
Auckland Council
Central Auckland, NZ
3d ago

He angitūtanga : The opportunity

Are you passionate about customer service and want to enhance the written communication channel? In this Customer Response Coordinator role, you will maintain an oversight of the Local Government Official Information and Meetings Act 1987 (LGOIMA) and formal complaints across Regulatory Services, ensuring Auckland Council meets its responsibilities and obligations.

You will monitor and report on these and identify and recommend opportunities for improvements based on analysis and report.

You will also be the lead subject matter expert.

This varied role will require working collaboratively across council, and communities to effectively contribute towards the delivery of the Māori Responsiveness Plan for Tāmaki Makaurau and create a coherent linkage with the council’s overall work programme to achieve Maori outcomes.

Click to access Position Description

He kōrero mōu : About you

We are looking for a candidate with strong experience in written communication, as well as initiative and a real customer service ethos.

You will have a proven ability to identify areas of growth and improvement and the ability to facilitate requests end to end.

Your communication skills will be second to none - both written and verbal. You need to be organised, analytical, and have great attention to detail along with having great interpersonal and relationship building skills.

Knowledge and / or experience in SAP CRM is preferred.

Ngā āhuatanga kei a mātou : What we offer

Our vision is to make Auckland the world's most liveable city and deliver Aucklanders great value for money. It is an aspiration that drives our employees to build world-class services for Auckland's 1.

5 million residents. We are taking our organisation beyond meeting customer expectations to exceeding them.

Enjoy flexible working options and the ability to work from home and our regional hubs regularly. On top of this as part of our Auckland Council Group, you will gain access to many benefits and discounts.

Click link to find out more about our employee benefits package.

If you are dynamic and proactive and want to make every interaction count, apply now! Please supply a covering letter within your application for this role detailing why you think you are a suitable candidate for this position and outlining your experience in written communications.

Applications close Sunday 14 August 2022

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.

If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council strongly encourages our employees to be fully vaccinated.

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