Technical Lead
Masterton, NZ
3d ago

Key Responsibilities :

  • Enable teams to activate end to end digital experiences for customers, colleagues and partners
  • Support the planning and execution of Technology's strategic priorities, contemporary operating model and business plan
  • Contribute to both Technology and IAG performance with insights, collaborative input and expertise that promotes value creation, innovation, managed risk, and improved performance
  • Deliver Capability and Value to IAG, providing excellent technical leadership ensuring Agile standards are created and enforced.
  • Be immersed in technical design decisions and contribute to developing the architecture principles and overseeing their execution
  • Identify industry tools that are fit for purpose and championing their adoption, providing technical guidance and recommendations to the team and business
  • Ensures results are of the highest calibre with clearly articulated scope and quantified business benefit, by directing, complex change involving multiple internal / external constituents and matrix partners
  • Skills & Experience

  • 7 + years IT industry experience working with enterprise Contact Centre Technology's.
  • Industry leading operational experience and understanding of Cisco UCCE and Avaya contact centre technologies.
  • Proven experience in business and IT relationship management; working in / with matrix structures and influencing senior business and technology leaders.
  • Experience managing strategic delivery partners, constructing and managing commercials with financial accountability for the services.
  • Working knowledge of Agile and Project Management Methodologies
  • Extensive experience in systems integration and Environment Management.
  • Proven success in managing risk, improving quality, continuous improvement in a technology organisation.
  • Proven Team player willing to work in a fast paced environment.
  • Highly desirable

  • Experience working with Nice inContact, Genesys Cloud and Amazon Connect is highly desirable.
  • Experience developing and managing DevOps and CI / CD pipelines.
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