Personal Insurance Consultants
Tauranga, NZ
3d ago


At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

Our new Customer Engagement Centre is an exciting place to be - we're reshaping our ways of working to better enable first contact resolution for our customers and development pathways for our people.

The Engagement Centre is at the HEART of this movement.

What you'll do :

In this role, you'll help our customers protect what is important to them, so it's important to ensure they understand their cover completely and know exactly what to expect when they suffer a loss.

You'll ask the right questions to understand more about each customer's immediate and future needs, and then discuss the features and benefits of the right solutions to protect their assets.

While there are no sales targets, taking care of customer needs, using your initiative to provide a timely solution and achieving results, are all key skills needed for this role.

Overview : Permanent Full time 37.5 hour working week, 5 -day rotational roster, across our hours of operation, Monday to Friday 7.

30am - 8pm & Saturday / Sunday 8am - 6pm. Hours of work may vary and will be as required from week to week.

What we're after :

  • People that can build a natural rapport with customers over the phone and work through complex situations to find the best solution.
  • A great attitude and proven ability to deliver exceptional customer service experiences within a structured environment
  • Driven to manage a high volume of tasks accurately and efficiently
  • Excellent written and verbal communication skills
  • Strong computer literacy and typing speed.
  • Ideally you'll have had some experience with banking, finance or come from a contact centre background, but don't worry if you are new to insurance, as we will take you on an exciting journey which will let your passion for positive customer outcomes shine - starting with comprehensive training and support which will mean you are set up for success.

    How you will work

    With Covid-19 changing working practices across the globe, we have adopted a hybrid office and work from home model, so you need to be comfortable to work from home if required if there is a change in Alert Levels.

    You must be within one hour of commute from one of our centres to be able to attend office based training, meetings and events as required.

    Your home office set up must have

  • Broadband with unlimited data
  • Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb - you can test your speed at the following :
  • A private, closed off workspace with adequate lighting, access to fresh air and ability to control temperature levels, noise and internet usage
  • A suitable chair where feet can sit flat on the floor or on a footrest (preference is a 5-leg office chair)
  • A desk with enough surface area to accommodate the working from home kit
  • Ready for anything? Let's talk.

    Start your career journey with us and click 'Apply'!

    IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

    Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

    Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success . We encourage applications from all backgrounds and communities.

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