Customer Care Specialists - Virtual
Rotorua, NZ
1d ago

Here's what you'll do in this job :

  • Help prepay, pay monthly, broadband and business customers do more with 2degrees.
  • Receive excellent training so you're fully confident you know how best to help your customers
  • Ensure your customers are on the right plan, to suit their needs.
  • Flex your sales muscles, by making the most of every opportunity for our customers to learn about our exciting products.
  • Bounce your way around our customer management systems with your eyes shut.
  • Find great solutions for any challenge a customer throws your way.
  • Help us retain customers through understanding, building rapport and needs analysis.
  • The benefits are as long as your arm....

  • Of course, a birthday day off is a given
  • Mobile phone plan is a given
  • Discounted broadband
  • Lots of training and coaching opportunities
  • Partnership discounts
  • Parental leave benefits
  • Wellness support and programmes
  • Buy extra annual leave, did someone say holiday?!
  • Uncapped commission
  • Employee voice programmes
  • Work from wherever you want!!
  • We've also got the important stuff covered, such as life and medical insurance, flu vaccinations, and an Employee Assistance Programme.

    Our wellness progamme offers awesome tools to build your resilience and we have a great 2-4 week training programme to make sure you know your stuff!

    And here's what we'd like from you :

    Energy, keenness to learn, and a passion for helping colleagues and customers. You'll be able to effortlessly match our solutions with customer needs or opportunities.

    You're all about delivering a happy-ever-after for everyone.

    Face-to-face or phone-based customer service experience is important, and you'll thrive in a KPI-driven workplace. You'll also get a buzz out of being in a fast-paced environment, where change is an everyday thing.

    Maximising opportunities in terms of cross sell and up sell will come naturally to you and you will use these talents to rapidly grow rapport with customers and offer targeted solutions that are a win for everyone.

    Still smiling? Great! Find out everything you need to know about the role and application process at or apply now!

  • Please note during the selection process we will use various methods to further assess your suitability for the role. These may include digital interviews, online ability assessments, virtual assessment centres and pre-employment checking.
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