Skyline Queenstown is an award-winning tourist attraction, featuring a fantastic restaurant, event and conference facilities, the iconic Luge ride and Gondola access to mountain biking trails and the spectacular and much photographed view of Queenstown, the Remarkables and Lake Wakatipu.
We are looking for an individual with a passion for delivering fantastic customer service & guest experience, to join our busy Reservations Team.
You will have direct contact with customers and will be responsible for the timely and accurate administration of all incoming enquiries and reservations for the property.
The successful applicant will be a guest focused individual, with a professional and confident telephone manner, clear and concise written and verbal communication and the ability to time manage.
This role is within a fast-paced environment and all candidates must have the ability to juggle numerous tasks while providing fantastic customer service.
Day to day tasks involve a lot of admin so we are looking for someone who is diligent and attentive to detail in ensuring all bookings are accurate, and all relevant information is received and communicated promptly.
This position will primarily cover evening shifts Monday to Friday, so would suit someone wanting to make the most of our mountain playground during the day.
Applicants will also need to flexible to work rostered shifts including weekends and public holidays during the training period, and to cover annual leave and days off when required.
At least 1 year’s previous experience in a Reservations role is essential as you will have to hit the ground running. Working knowledge of the Restaurant Diary reservation system and InTouch POS system is preferred, however training will be provided to the successful candidate.
Prior experience in the hospitality industry would be a bonus.
In return, we offer competitive rates of pay, great staff benefits including meals and activity passes, spectacular views and a unique working environment within this progressive and fast-growing company!
We offer a working environment where safety is a high priority. All candidates must agree to comply with the company's health and safety procedures which includes random drug and alcohol testing.