Provision of friendly and efficient food and beverage service that meets the guests’ expectations. This role is hands on’, working as part of a team to provide efficient 5 star service.
KEY RESPONSIBILITIES / DUTIES
Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
Deliver orders promptly to the kitchen production area.
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section and station.
Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
Perform all tasks to Sofitel Brand standards
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Part Time (Minimum 8 hours)
Key requirements : Motivated
Ability to work on a rotating roster
Can work under pressure in a busy environment
Shifts start from 6am and / or 5pm onwards
Previous customer service experience- preferred
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day :
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.
By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.