Consumer Liaison Coordinator (Fixed Term)
Auckland Health Jobs
Auckland City, AUK
2d ago
source : ExploreJobs

Expand your career with this unique and meaningful role!Make a difference to your community!Supportive tight-knit teamFixed Term Full Time role finishing in March 2021About us : Auckland DHB is the Government’s funder and provider of health services to the 494,000 residents living in the Auckland district.

We are the fourth largest and one of the fastest growing DHBs in the country. The DHB is responsible for the health of the population who live within the district.

We provide a range of services ourselves as well as funding other services outside of our own facilities, including primary care and other community based providers.

About the Role : This role is part of the fast-paced Consumer Liaison team of 4, reporting to the Team Leader. This team is dedicated to providing a service that assists and facilitates the investigative process of all complaints and consumer feedback that relates to Auckland DHB, to give a timely and satisfactory response.

In this role, you will be providing helpful, proactive and meaningful information and data to internal and external stakeholders, regarding complaints / feedback to enhance quality improvements across Auckland DHB.

You will ensure consumers and external partners (Agencies) acting on behalf of the consumer, are informed of the process and progress of their complaint.

You will also be providing advice to General Managers, Level 3 Clinical Partnerships, all Auckland DHB staff, consumers and agencies.

  • For a full description of this role, please see hereAbout you : You will have a customer service ethos and be able to communicate well with Whanau / patients and other stakeholders;
  • you will have intermediate to advanced general computer skills and can complete tasks within set timeframes. You will have previous experience with professional writing and proven experience in a similar role.

    Having experience in the health industry is an advantage, but not a necessity.What next?If you would like to take the next step of your career, press the apply button below!Please contact Will Brosnan Recruitment Coordinator, on WBrosnan adhb. if you have any questions.

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