Team Manager - Personal Injury
Gallagher Affinity
Auckland, NZ State, New Zealand
16h ago

GallagherBassett (GB) is New Zealand's premier third party administrator. We managegroup insurance plans and claims on behalf of insurers, brokers, governmentbodies and self-insured organisations.

We are part of the leading global riskmanagement and insurance group Arthur J Gallagher & Co, with over 29,000great people worldwide in over 140 countries.

Through ateam geographically dispersed throughout New Zealand, GB provides a suite ofclaims management and related services out of offices located in Auckland,Christchurch, and Dunedin.

We areproud to be one of 124 companies, from 19 countries and representing 52industry categories, named on the Ethisphere Institute’s 2019 World’s MostEthical Companies list for the eighth consecutive year.

The position

This is afantastic opportunity for an experienced leader to join and lead our Aucklandbased Personal Injury team. Working closely with the National OperationsManager Personal Injury, this is an exciting opportunity to manage theday-to-day operations of your team, as well as, providing technical support andguidance.

The successful candidate will ensure the delivery of a costeffective, compliant and customer focused claims service. Each day will bevaried and fast paced and the successful candidate will have the ability tomotivate, inspire and help promote development and growth within thisteam.

You willmake an impact by :

  • Managing day-to-day operations of your team ensuring delivery of a customer focused claims service
  • Coaching, mentoring and identifying development needs of team members
  • Providing technical assistance and training to team members and stakeholders
  • Assisting with business development and retention where necessary
  • Assisting in audit preparation and attend audits as required
  • Working in conjunction with case managers, providers and employers to return injured people to work and health outcomes
  • Implementing medical and cost management strategies on claims ensuring cost effective outcomes
  • Making complex personal injury determination decisions
  • Reviewing claim files for quality and compliance
  • Complying with the Accident Compensation Act 2001 and other relevant legislation / regulations and policy requirements
  • Managing daily workflow in order to maintainclient service standards
  • Theperson

  • Tertiary qualification in an appropriate discipline and / or demonstrated experience in a similar role.
  • Minimum 5 years’ personal injury / case management experience
  • Ability to interpret and implement effective claims management strategies through analysing management reports
  • Knowledge of general business and administrative practices.
  • High level knowledge of Accident Compensation Act
  • Demonstrated ability to build rapport, maintain effective relationships, and negotiate with a range of stakeholders
  • Experience of managing and leading a successful team, highly desirable
  • Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems
  • Excellent communication skills for face-to-face, telephone and written communication
  • Enthusiasm and initiative, with the willingness to contribute to a dynamic, professional and positive team environment
  • Thebenefits

    Life atGB is often fast paced, unpredictable, challenging, yet also deeply rewarding.It is social and engaging, with some of our benefits including :

  • Attractive remuneration packaging
  • Free Medical Insurance
  • Wellbeing Program
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
  • Apply
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