GallagherBassett (GB) is New Zealand's premier third party administrator. We managegroup insurance plans and claims on behalf of insurers, brokers, governmentbodies and self-insured organisations.
We are part of the leading global riskmanagement and insurance group Arthur J Gallagher & Co, with over 29,000great people worldwide in over 140 countries.
Through ateam geographically dispersed throughout New Zealand, GB provides a suite ofclaims management and related services out of offices located in Auckland,Christchurch, and Dunedin.
We areproud to be one of 124 companies, from 19 countries and representing 52industry categories, named on the Ethisphere Institute’s 2019 World’s MostEthical Companies list for the eighth consecutive year.
This is afantastic opportunity for an experienced leader to join and lead our Aucklandbased Personal Injury team. Working closely with the National OperationsManager Personal Injury, this is an exciting opportunity to manage theday-to-day operations of your team, as well as, providing technical support andguidance.
The successful candidate will ensure the delivery of a costeffective, compliant and customer focused claims service. Each day will bevaried and fast paced and the successful candidate will have the ability tomotivate, inspire and help promote development and growth within thisteam.
You willmake an impact by :
Managing day-to-day operations of your team ensuring delivery of a customer focused claims service
Coaching, mentoring and identifying development needs of team members
Providing technical assistance and training to team members and stakeholders
Assisting with business development and retention where necessary
Assisting in audit preparation and attend audits as required
Working in conjunction with case managers, providers and employers to return injured people to work and health outcomes
Implementing medical and cost management strategies on claims ensuring cost effective outcomes
Making complex personal injury determination decisions
Reviewing claim files for quality and compliance
Complying with the Accident Compensation Act 2001 and other relevant legislation / regulations and policy requirements
Managing daily workflow in order to maintainclient service standards
Tertiary qualification in an appropriate discipline and / or demonstrated experience in a similar role.
Minimum 5 years’ personal injury / case management experience
Ability to interpret and implement effective claims management strategies through analysing management reports
Knowledge of general business and administrative practices.
High level knowledge of Accident Compensation Act
Demonstrated ability to build rapport, maintain effective relationships, and negotiate with a range of stakeholders
Experience of managing and leading a successful team, highly desirable
Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems
Excellent communication skills for face-to-face, telephone and written communication
Enthusiasm and initiative, with the willingness to contribute to a dynamic, professional and positive team environment
Life atGB is often fast paced, unpredictable, challenging, yet also deeply rewarding.It is social and engaging, with some of our benefits including :
Attractive remuneration packaging
Free Medical Insurance
Service recognition awards
Employee assistance program for yourself and immediate family members
The opportunity to work for a company that gives back to the community through our Gentle Bear program