Senior Desktop Engineer
New Zealand Qualifications Authority
Wellington, NZ
1d ago

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role

We are looking for a Senior Desktop Engineer to join our Client Services Team in the Information Service unit.

You will play a key role in enabling the successful delivery of NZQA's business solutions through an ICT lens. The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support.

The team is also the custodian of NZQA's device fleet.

In this role, you will be responsible for :

  • Making a valued contribution to NZQA's Modern Desktop strategy, leading the replacement of our SOE image with Microsoft Intune and Windows AutoPilot.
  • Experience with MacOS is desired but not essential.

  • Working closely with our Systems team on technologies that intersect the two teams e.g. Azure AD, Windows AutoPilot, Microsoft Intune, Advanced Threat Protection, Privilege Management and Windows Update for Business.
  • Working closely with our Architect team to define solutions relating to the end user experience.
  • Managing and delivering a fit for purpose end user experience using a range of on-premise and cloud-based tools.
  • Being the practice lead for the desktop engineers including device and information security.
  • Ensuring that all assigned service requests and incidents are resolved professionally and other IS teams are engaged as required, providing customers with a consistent level of service.
  • Taking responsibility for the various queues in the desktop space and works with the Client Services Team Leader to ensure SLA's are being met.
  • Identifying opportunities to improve the value Client Services delivers and champions them, including identification of recurring issues.
  • Documenting instances of hardware failure, repair, installation, removal and keeping asset management processes, procedures and registers up to date.
  • Coaching and supporting the development of the Desktop Engineers in the team.
  • If you enjoy working collaboratively to get results, can handle a diverse workload, have leadership experience and want to work in a varied but fun team environment, while helping make a real change for New Zealand education through digital transformation then this is the role for you!

    About us

    NZQA is a te reo Māori learning organisation and is committed to equity and lifelong learning. We welcome candidates from diverse backgrounds that will enrich our understanding of the education system.

    We prioritise the importance of understanding tikanga in building a culturally responsive workplace. NZQA is dedicated to providing a welcoming environment to Māori and Pacific staff and has active Māori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kōkiritanga and Takiala Pasifika.

    What we can offer :

  • A supportive team / whanau environment
  • A role with lots of variety
  • Development and career progression opportunities
  • To find out more click here NZQA Staff Benefits
  • Apply Now!

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