For over 35 years, we’ve been making history. Now, we’re creating the future.
Techs on the beach
On April 14, 1981, in Honolulu, Hawaii, William Bill Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks.
Bill's product was a kind of verification device using phone lines a verification phone.
But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper.
Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments.
And thus, the Verifone payment device was born.
Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions.
We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.
We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise.
Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact.
Let’s shape the future of commerce together.
Essential duties and responsibilities :
Complete BAU tasks, escalating where exceptions occur
Respond to and escalate service incidents, ensuring all incidents are resolved within SLA.
Develop and implement new BAU tasks and manage change within BAU task procedures.
Complete acceptance testing of new releases and patches, providing technical feedback to Development
Manage the deployment of system changes and maintenance tasks during specified maintenance windows
Perform as part of a team, respond to Customer RFPs
Preparation of technical documentation and SLA reporting
Perform as part of a team providing 24 / 7 / 365 on-call support by responding to escalations, alerts, incidence and problems that affect the environment and payment systems the team is responsible for
Manage Process compliance
Perform as part of a project delivery team if / when assigned.
Act as a Subject Matter Expert in support of the environment and applications assigned
Provide hands on support on Red Hat Linux and Oracle VM operating systems
Manage and maintain Red Hat Satellite
Management of Puppet infrastructure and deployments
Manage the Oracle VM capacity and provide monthly usage. Highlight any issues to line manager
Provide regular status updates, issues, concerns to management
Review documentation and change control for technical accuracy
Participate in product evaluation initiatives including feature analysis and system trade-offs
Provide support and input for PCI audits and security compliance
Recommend potential improvements in infrastructure, automation, processes or services and is prepared to manage change
Take an active role in resolving incidents or problems
Monitor and follow up outstanding issues
Knowledge, skills & experience
Bachelor’s / Master’s Degree in Computer Science, or equivalent experience
Enterprise-level experience in Linux administration
10+ years of hands-on systems implementation and administration
ITIL Foundation certification
Experience in automation using Ansible, Puppet and Foreman
Advanced Bash scripting skills
Working knowledge of Networking components, Load balancers, firewalls, routers, switches
Experience in automation using Ansible, Puppet and Foreman.
Working knowledge of monitoring solutions, such as Nimsoft and Zabbix
Experience managing Docker and OpenStack environments
Experience in the payment industry is preferred
Working experience with change management ticketing systems and process, i.e. ServiceNow
Knowledge of PCI requirements 3.x is preferred
RedHat certifications are desired
Verifone is proud to be an Equal Opportunity Employer.