Design Manager - Enterprise
Myob
Mount Eden, AUCKLAND, New Zealand
4d ago

Who are we?

We are a tech company that exists to helpbusiness's start, survive and succeed. Our team is continually growing,inventing and disrupting conventions.

To make all this happen, we are dedicatedin creating an exceptional flexible employee experience for all team membersand offer a culture that encourages your authenticity.

We don’t want you tosimply fit’ into our already established culture, we want you to come and addto it, and make it even better.

You’ll be part of the Product function andresponsible for designing innovative, forward-thinking customer experiences.The customer is at the centre of everything we do, and we’re always working tolearn what they need from MYOB.

A day in the life of the Design Manager of Enterpriseat MYOB

As a business we are focused on makingthings easier, finding new ways of doing things, kicking goals and beingresults driven, and our passion is shown by the love that we have for our work.

Providing customer experience expertise,this role will help develop a clear and coherent design strategy for MYOB'sEnterprise suite of products and drive the design and development of MYOB’send-to-end customer experience vision.

Your impact will scale through your teammembers by helping them achieve success in their roles and by coaching thewider business in the value and skills required to create great experiences forour users.

To be considered for this role, what do we need fromyou?

You will tap into your 10+ years designexperience and people management skills to deliver commercial outcomes forMYOB. Including :

  • Drive and deliver the customerexperience vision
  • Drive the experience vision for our acquisition, retention, growth and exit experiences for MYOB's Enterprise customers across a broad range of channels and touchpoints, including our website (myob.
  • com), self-service portal, purchasing and billing experiences, customer communication channels, bank feeds, service and support team interactions.

  • Assist in maintaining a clear and coherent design strategy for MYOB Enterprise products including payroll, ERP and workforce management
  • Develop meaningful relationships with our strategic external partners to drive and develop the overall product vision across several products.
  • Enable and support MYOB’s internal Enterprise teams to ensure the design and delivery of consistent experiences across all touchpoints..
  • Lead a high performing team and coach and mentor team members in their career development.
  • Build and lead a high-performing team of product designers, visual designers, researchers and service designers, ensuring they deliver to our commercial objectives
  • Ensure team member performance through regular feedback, performance reviews and by recognising achievement and celebrating success.
  • Communicate the strategic direction and vision of the organisation and help your team to understand their role in bringing that to life.
  • Collaborate with the Enterprise senior leadership team to provide strategic influence and vision to the Enterprise vertical
  • Develop positive and sustaining relationships with key stakeholders across MYOB and our product partner network
  • What else do you need to know?

    It's all about results! We are a highlymotivated, outcome focused team who value flexibility in all that we do. We like to experiment and optimise our plansto meet our team goals and deliver on the business strategy.

    We simplify, we collaborate, we find newways to innovate, we set ourselves meaningful goals, then we smash them. Wealways look to have an impact in what we do.

    Your journey will be challengingand rewarding, with plenty of opportunities to develop your skills andcapabilities.

    If you want to work and collaborate whereopinions are valued and your ideas can make a difference, come and join us atMYOB.

    We are an equal opportunity employer andvalue diversity at our company.

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