Senior Service Designer
Ministry for Primary Industries
Wellington City, NZ
1d ago

Job Description

Kōrero mō te tūranga - About the role

We're looking for a Senior Service Designer who wants to get involved in projects that make a real difference to food businesses and exporters across the food system.

In this role you will use your experience and expertise to ensure design thinking is integrated into New Zealand Food Safety's projects.

You will be an advocate for good design outcomes and support a variety of projects throughout the business, ensuring activities are produced and delivered to the highest quality.

You will apply your service design expertise to shape insights and work through complex problem solving to create clear concepts and ways forward.

You will co-design these concepts in line with business goals and bring multi-disciplinary project teams on the journey.

Other key aspects of this role will be leading, developing and mentoring people, as well as strengthening systems and processes.

We are looking for an adaptive, strong, supportive person who is inclusive and a clear communicator who can operate within a multi-disciplinary team.

You could come from various backgrounds, but what is important is your ability to think and work strategically and be able to translate technical jargon into easily understood information.

Mōu - About You

As an experienced service designer, you will bring :

  • Proven experience of delivering service design projects of various sizes and methodologies to quality, time, and budget constraints.
  • Significant practical experience using a broad range of human-centred design methods and approaches, particularly service proposition development, workshop facilitation, customer co-design and training.
  • Experience designing and delivering qualitative research (design, marketing, history, sociology, anthropology, psychology or similar).
  • Proven track record in leading and inspiring project teams to deliver high quality, innovative outcomes in a corporate or consultancy environment.
  • Tertiary qualification in design, or other relevant area or equivalent relevant experience essential.
  • Should you have an interest in service design and think you have the skills and background to be successful in this role, we would love to hear from you.

    Ngā hua o te Mahi i te Manatū Ahu Matua : - Benefits of working at MPI

  • Up to three additional (MPI holidays) leave days
  • Career development and internal opportunities across the branch and organisation
  • Wellness benefit for employees
  • Reduced premiums for Group Healthcare Schemes
  • Parental leave ex-gratia payment
  • Paid eye test and contribution to the costs of corrective lenses / frames
  • Employee Assistance Programme (counselling support)
  • See the benefits of working at MPI


    The salary for this role is broad banded D / E starting from $75,758 to $108,321 per annum. Salary will be dependant on skills and experience.

    Ko wai mātou About us

    New Zealand Food Safety (Haumaru Kai Aotearoa) ensures that the food that is grown, produced, prepared, shared, and consumed across Aotearoa and the world is safe and sustainable for everyone.

    We lead the development, implementation and oversight of the regulatory and compliance system that underpins our impressive food economy.

    We ensure producers and growers have the best opportunities to thrive and grow their business by making it easier for them to understand regulatory requirements.

    This leads to consumers knowing the food in front of them is safe, sustainable and the best product for them, their whanau, and friends.

    New Zealand Food Safety uses design thinking and human centred ways of working to solve important problems and deliver outstanding service interactions.

    We use insights, research and analytics; and customer-centric design methods to create solutions that help people comply and navigate New Zealand's food safety regulations and in turn help communities and businesses to thrive.

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