Specialist Helpdesk Representative
Office Max NZ
Auckland City, AUK
4d ago
source : ExploreJobs

Auckland City, AucklandAt OfficeMax, our mission is simple - be obsessed about customer service by assisting customers to do their best work.

To fulfil this mission, we need the very best.Working within our Specialist Helpdesk environment, you will be part of a talented phone based team who provide a high level of customer service to both our internal and external customers.

This role will see you involved in assisting to resolve more in depth customer enquiries, keeping them up to date throughout the whole process.

ResponsibilitiesRespond to customer queries, providing solutions and delivery updatesBuild and maintain key relationships with suppliersProvide excellent customer experiences over the phone & emailEnsure quotes are provided and products orders are placedFollow up on existing enquiries to ensure a timely resultWhat we are afterStrong communication skills both written and verbalThe ability to problem solve effectivelyUncover and identify customer requirements to obtain best outcomeSolution focused and demonstrates exceptional attention to detailThe ability to build strong working relationships across the businessExcels working in fast paced environment and able to switch tasks easilyProficient using Microsoft Office SuiteWhat we offerThe chance to work for an iconic brand with a strong social conscienceStrong network across the business with specialist support on tapDiverse & inclusive culture that fosters work-life balanceStaff buying rates across all productsDevelopment and career opportunitiesAbout usWe sell so much more than pens and paper! OfficeMax is a leading supplier of complete workplace solutions.

  • Our diverse offering spans office supplies and stationery, education products, health and hygiene services, café, technology solutions, office furniture and fit-outs, packaging, print solutions and more!Customers trust us for our quality products and our excellence in distribution;
  • this is evident in our continued dominance of the New Zealand office supplies industry.OfficeMax recognises working in diverse teams allows us to continually learn and grow to meet the needs of our people, our customers, our suppliers and our key partners.

    This means we thrive in an inclusive environment where we have the ability to offer flexibility, with a focus on our wellbeing.

    If you want to be part of a high achieving and supportive team and pride yourself on customer service, then this is the role for you!Don't miss out, click apply now attaching your CV and cover letter.

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