Contact Centre Services, Henderson
Permanent, full time
Thinking of a career with a purpose?! Here at the Ministry of Social Development we have an opportunity for you to join our high energy and supportive team to help make a difference to the lives of New Zealanders every day.
We are calling for motivated and adaptable people who can hit the ground running and help deliver end to end services for our clients.
As a CSR at the Ministry of Social Development, puts you at the forefront of people’s lives. Our clients need highly empathetic people to help them navigate a range of issues to make a real difference in their lives.
You will be responsible for responding appropriately to emergency situations and having the authority to approve immediate financial assistance to client hardship.
The kind of people we are looking for offer the following attributes :
What we offer
Our Contact Centres are fast paced, dynamic and you’ll be constantly learning in the role and progressing your career. We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients.
You will enjoy modern training and opportunities to develop your career and an orientation / training plan backed by loads of support.
Our team is renowned for its high quality of training - this often means over time our CSRs are in high demand for progression to other roles in the Ministry.
Hours of work Full-time hours per week)
The current Contact Centre’s hours of operation are :
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.