Experience Design Manager
Deloitte AU
Auckland, NZ
4d ago

We are looking for a resourceful, thoughtful and creativeleader with a passion for creating a positive impact through strategic design.

As a design leader and senior member of the Customer Strategy & Applied Design team you will play a key leadership role in a team of diverse people with skills across service design, CX strategy, innovation, UX and UI design.

You will work on and manage projects across a range of sectors and challenge spaces, or choose to deep-dive into key areas of focus.

We are looking for someone who can bring leadership experience in design, digital, customer experience, strategy and / or innovation to our rapidly growing team.

We have an idea of what this might look like however if the below doesn’t sound like you but you think you would be a good fit, we would love to hear from you.

Your typical day might include :

  • Leading the design of service and experience strategies for some of New Zealand’s largest organisations
  • Guiding team members in the development and facilitation of customer, partner and staff research
  • Overseeing and calibrating the development of behavioural profiles, customer experience maps, blueprints and strategic roadmaps
  • Designing & facilitating workshops using your Design Thinking toolkit to produce meaningful experiences and solutions for our clients and their customers
  • Facilitating and leading data synthesis, drawing insights, documenting research findings and presenting concepts to senior client stakeholders
  • Designing and running rapid co-creation, ideation, prototyping and experience or service validation sessions or sprints
  • Using Agile or project management skills to ensure our projects meet the needs of our clients and their customers
  • Developing and managing key client stakeholder relationships and expectations from C level executives to the shop floor users, ensuring a positive transformation experience
  • Coaching and mentoring junior team members to develop their skills and supporting them to try new experiences that enable them to learn and grow their careers
  • About you

  • Professional practice in design (service design, experience design, customer experience design role)
  • Experience as a line and / or project manager with a proven portfolio of successful experience design and strategy delivery
  • Expert knowledge of the design process and principles to create human-centred experiences that solve and simplify complex business problems
  • Ability to draw from a toolkit of methods, processes and approaches that you've built up over time to craft the design process, provide sound business analysis, data synthesis, or in conducting qualitative research
  • Proven experience drawing insight and design principles from raw customer data and documenting people, process and technology requirements to achieve a desired future state experience
  • Excellent collaboration skills, with the ability to lead or contribute to workshops and client showcases
  • Desire to support the broader success of the Deloitte Customer Strategy & Applied Design team by playing a mentoring and coaching role to other team members and building design capability across Consulting
  • Proven ability to work within a collaborative design team that takes an insights-driven approach to developing design outcomes for end users
  • You might also have experience or interest in :

  • Service Delivery Model design
  • UX design
  • Using tools like Sketch, Figma, Adobe Creative Cloud
  • Leading front end development teams
  • Product management and design
  • Content strategy
  • Lean and agile methods
  • Innovation labs
  • Social entrepreneurship
  • Change management and org design
  • Employee Experience Design (EX)
  • Data science and analytics
  • Monitoring and evaluation
  • Digital strategy
  • Emerging technologies
  • Brand strategy and communications planning
  • Behaviour change strategy
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