We are looking for a resourceful, thoughtful and creativeleader with a passion for creating a positive impact through strategic design.
As a design leader and senior member of the Customer Strategy & Applied Design team you will play a key leadership role in a team of diverse people with skills across service design, CX strategy, innovation, UX and UI design.
You will work on and manage projects across a range of sectors and challenge spaces, or choose to deep-dive into key areas of focus.
We are looking for someone who can bring leadership experience in design, digital, customer experience, strategy and / or innovation to our rapidly growing team.
We have an idea of what this might look like however if the below doesn’t sound like you but you think you would be a good fit, we would love to hear from you.
Your typical day might include :
Leading the design of service and experience strategies for some of New Zealand’s largest organisations
Guiding team members in the development and facilitation of customer, partner and staff research
Overseeing and calibrating the development of behavioural profiles, customer experience maps, blueprints and strategic roadmaps
Designing & facilitating workshops using your Design Thinking toolkit to produce meaningful experiences and solutions for our clients and their customers
Facilitating and leading data synthesis, drawing insights, documenting research findings and presenting concepts to senior client stakeholders
Designing and running rapid co-creation, ideation, prototyping and experience or service validation sessions or sprints
Using Agile or project management skills to ensure our projects meet the needs of our clients and their customers
Developing and managing key client stakeholder relationships and expectations from C level executives to the shop floor users, ensuring a positive transformation experience
Coaching and mentoring junior team members to develop their skills and supporting them to try new experiences that enable them to learn and grow their careers
Professional practice in design (service design, experience design, customer experience design role)
Experience as a line and / or project manager with a proven portfolio of successful experience design and strategy delivery
Expert knowledge of the design process and principles to create human-centred experiences that solve and simplify complex business problems
Ability to draw from a toolkit of methods, processes and approaches that you've built up over time to craft the design process, provide sound business analysis, data synthesis, or in conducting qualitative research
Proven experience drawing insight and design principles from raw customer data and documenting people, process and technology requirements to achieve a desired future state experience
Excellent collaboration skills, with the ability to lead or contribute to workshops and client showcases
Desire to support the broader success of the Deloitte Customer Strategy & Applied Design team by playing a mentoring and coaching role to other team members and building design capability across Consulting
Proven ability to work within a collaborative design team that takes an insights-driven approach to developing design outcomes for end users
You might also have experience or interest in :
Service Delivery Model design
Using tools like Sketch, Figma, Adobe Creative Cloud
Leading front end development teams
Product management and design
Lean and agile methods
Change management and org design
Employee Experience Design (EX)
Data science and analytics
Monitoring and evaluation
Brand strategy and communications planning
Behaviour change strategy