Senior Personal Banker
Australia and New Zealand Banking Group Limited
NZ-Canterbury-Timaru
10d ago

Description

  • This is a fantastic opportunity to start a banking career with ANZ
  • We provide ongoing support and coaching to develop your skills and career!
  • Competitive salary and attractive benefits
  • About The Role

    In this role, you would have the opportunity to :

  • Understand and meet the needs of current and potential customers through quality interactions and recommending financial solutions via the provision of ANZ's full range of home loan, insurance, investment products, and transactional services
  • Deepen customer relationships through the home buyers journey, exploring their financial needs, and offering the best possible solution
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
  • Act as a senior referral point for staff for more complex customer interviews and transactions (predominantly Home Lending)
  • Conduct advanced analysis of financial information (e.g. statements of financial position) relating to home lending
  • Assist the branch to meet and outperform its business objectives
  • Role model living the ANZ Values with our customers and colleagues
  • Role Location - Timaru

    Role Type - Permanent, Full Time

    ANZ’s Retail and Business Banking unit is made up of our extensive branch network, Contact Centres, Business Banking team, and Broker and Mobile mortgage manager units.

    Our frontline teams are supported by our Products, Digital Channels, Sales & Service Performance, Merchant Business Solutions, Risk and Customer Insights teams.

    We’re working really hard as a business unit towards our two goals to get to number one in customer service and number one in customer growth.

    About You

    To grow and be successful in this role, you will ideally bring the following :

  • Prior experience in developing strong relationships and networks in a customer delivery role
  • Significant experience in identifying customer needs pertaining to financial services, preferably within the retail banking sector
  • Home Lending experience
  • Excellent communication skills both written and oral
  • Proven results working with a sense of urgency in a dynamic environment
  • A positive attitude with a growth mindset
  • About ANZ

    Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.

    By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

    Everyone at ANZ has the opportunity to grow and learn. At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.

    The ANZ values are the foundation of how we work and support our customers.

    Integrity Are honest and fair

    Collaboration Work together for the customer

    Accountability Take ownership and get things done

    Respect Care for all those we serve

    Excellence Challenge ourselves to be better

    Tō Ao, Nā Tō Ara E whakanuia ana e ANZ ngā mea Māori katoa

    Your world, your way ANZ celebrating all things Māori

    We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

    ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world

    To find out more about working at ANZ or to view other opportunities visit

    You may apply for this role by visiting ANZ Careers and search for the reference number NEW032186.

    GB5.3

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