Hi there! Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place!We are looking for a Technical Customer Support Agent to join our team remotely.
Within the Support Team, your job will be to deliver an authentic and personalised support experience that our retailers will love.
Who we are and what we do : Vend is an award-winning Saas company winning on a global scale. We have over 250 talented people across 5 major markets (US, CA, UK, NZ, AU) working to delight approximately 25,000 awesome retailers worldwide.
Our mission : help our retailers build thriving businesses, live more fulfilling lives and create experiences that people love.
What you'll be doing : First things first : you will get full training on our tools and product, and have shadowing sessions with the teamOnce you'll be up to speed, you will have 3 main responsibilities : Respond to technical support queries from our retailers by emails, phone calls or chatCoach our retailers so they can get the most out of our softwareCreate knowledge articles to maintain and grow our help centre (because every problem should be solved once, right?
You will be collaborating with great Venders on a day-to-day basis like Product Specialists, Pod Leaders, Support Operations and of course our wonderful retailers!This is a remote opportunity with a 12 : 00-8 : 30 pm shift (Tuesday-Saturday or Sunday-Thursday) so you will be able to work from home and avoid the Auckland traffic! As training will be onsite in our office in Auckland the successful candidate would need to be Auckland based.
What you need to bring : Good level of autonomy from a previous work experienceProblem-solving skills : you don't stop until you've found the solutionYou're comfortable working in an agile environment where things move fastYou love technology and get excited about helping people with technical queriesBonus points for previous retail or tech support experiencePeople from all backgrounds can succeed at Vend.
We don't hire based on a degree. We are interested to hear about you and how you think.Why do you want to work at Vend?You will be offered a competitive salaryWe will provide you with opportunities to develop your career : learning & development budget, on the job skill development, training sessions You can help build an amazing product in a company big enough for growth but lean enough to make a genuine impactPlus, we have a range of benefits that'll keep you happy, healthy and (not) hungry : Secure, full-time carparkDog-friendly environmentFree fresh fruits, snacks and drinks (and cake for your birthday!)Paid leave and assistance for new parentsTravel insurance for you and your familyVend Share Options schemeFour weeks annual leave + extra day over the Christmas holidaysWhere to from here?
Obviously, we're looking to ensure it's a solid fit from both sides : we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.
For a glimpse into our world, feel free to check out our Instagram here.Vend is an equal opportunity employer committed to providing a working environment that embraces and values inclusion and diversity.