Duty Manager - Hostel and Hotel - Fixed Term
YMCA Auckland
Auckland, New Zealand
2d ago

This is a role which requires experience, resilience, great communication skills, a good deal of common-sense and the ability to manage a wide range of clientele.

The shifts include morning, afternoon and night shifts, including weekends. Hours will vary so we are looking for someone who is able to commit to work shift work nights when required, whether for a week or on a monthly roster.

This role is not suitable for student visa holders or people not willing to be rostered on night duty, our desk is open 24 / 7.

We value honest and responsible people that care and respect our guests. We provide accommodation for both long term and short term guests from all around the world.

What will you be doing?

  • Managing Customer Service & Reception, Cooperating with other departments for the sufficient running of the business
  • Handling & managing customer complaints / difficult conversations
  • Maintaining a high standard of service within the team members
  • Achieving weekly / monthly sales / service targets
  • Completing administration tasks such as banking, entering AP’s daily, communication with residents, ordering stock and stationery
  • Dealing with emergency situations
  • Hospitality / Hotel / Hostel / Tourism front line customer service experience
  • Excellent people & communication skills, able to deal with problems
  • Resilient, able to think on your feet and quickly respond
  • Proven administration skills & computer literacy- experience with Guest booking systems would be advantageous
  • Excellent spoken and written English
  • Cash handling and banking experience would be beneficial
  • What experience / skills do you need?

    What the YMCA offers :

  • Specific job and safeguarding training with opportunities for continuous improvement.
  • A great team, organisational culture
  • Career opportunities
  • YMCA buying privileges and discounts

    You probably know the song, but did you also know that YMCA North employs around 800 employees across Auckland, Hamilton, Tauranga and Rotorua?

    Our operations include facility management, health and fitness, early childhood education, before and after school care, holiday programmes, accommodation, outdoor camps, recreation, aquatic, fundraising and youth programmes.

    As a not for profit, for over 150 years YMCA has been about families. Join us and know that you’re contributing to building strong kids, families and communities now and for many years to come.

    YMCA is able to offer great opportunities for personal development and career advancement. We provide real career pathways and job opportunities in a fun, community-focused environment.

    We are proud to have a great mix of people of all ages and cultures within our teams who love their work and all contribute to our diverse company culture.

    We live by our values of Caring, Honesty, Respect and Responsibility.


    YMCA North is committed to Child Protection and the safeguarding of children and young people in our care and it is our expectation that all staff will operate in a way that reflects this intent.

    Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with YMCA North Safeguarding Policy.

    The successful applicant will need to return a satisfactory Police Record Check before commencement of Employment.

    All applicants must currently hold the right to work in New Zealand.


    If this sounds like you and you enjoy working in a dynamic team environment, please apply online by sending your CV and COVER LETTER to Nadine.

    Tuua ymcaauckland.org.nz

    We will be assessing applications as they are received. Only shortlisted candidates will be contacted

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