Customer Support Specialist
Fergus Software
Auckland City, AUK
5d ago
source : ExploreJobs

Tower is on a mission to deliver a beautifully simple and rewarding customer experience to our customers and we are looking for Customer Support Specialists to bring this to life.

Working as part of our Customer Support contact centre, you will play a key role in ensuring our new customers have the most appropriate product for their needs.

You will utilise your exceptional relationship building and customer service skills to make outbound retention calls to proactively retain our customers while identifying opportunities to increase customer tenure.

To be successful in this role you will be : Highly motivated, professional, and eager to succeed.Display a strong desire to excel to meet targets and KPIs.

Enjoy working in a competitive environment that rewards and recognises friendly competition amongst peers.Excellent communication, listening, and reasoning skillsResilient with the ability to thrive in a high change environmentComfortable working in a fast paced and dynamic environment where no two days are the sameExceptional organisation, planning and time management with a natural ability to multi-taskComfortable working n a rotating roster within the following days / hours Monday to Saturday 8 : 00am - 7 : 00pm, Sunday 9 : 00am - 6 : 00pmPassion and energyWhat we can offer you : A team dedicated to creating an environment for your successAn inclusive culture where people can be themselvesComplimentary life and income protection insurance + extra annual leaveA volunteer day so you can do good in the community!Tower prides itself on being a diverse and inclusive environment.

We embrace and encourage our employees to bring their whole selves to work, and to celebrate their age, gender, sexual orientation, race, religion and anything else that helps to make our people unique.

We are proud holders of the Rainbow Tick which is a really important symbol for us.Check out the position description for more details on the role.

This is an exciting opportunity to grow your career and make your mark in this challenging and rewarding role. If this sounds like you, then apply today.

Applications close 16 October 2020.You must have the right to work in NZ to apply for this job.

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