Service Manager
Ministry of Justice
Gisborne, New Zealand
6d ago

Job Description

Te āhuatunga a te tūranga / About the Role

We are looking for a Service Manager to lead a team of awesome staff at the Gisborne District / High Court.

The role's primary focus is to coach and support employees to increase capability and build a culture of high performance.

The role is responsible for overseeing the delivery of services to improve operational quality and consistency across the team and wider Regional Service delivery group.

Mō te tīma / About our Team

At Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve.

It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work.

We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Your duties will include :

  • Leading Service Delivery and Performance
  • Leadership of People and Operational management
  • Manage relationships internally and externally
  • Build others and own capability
  • Health and Safety
  • He pūkenga tou / Skills and Experience

    To be successful in this role, you will need the following skills, knowledge and experience :

  • Operational management experience, ideally in the District Court and Tribunals environment.
  • Previous experience in managing and developing the capability of staff.
  • Proven leadership skills to motivate and lead staff to achieve targets and understand their contribution to the bigger picture.
  • Good track record in supporting and implementing changes to business and work processes.
  • Be adaptable in a changing operations and customer centric environment.
  • Tono mai / How to Apply

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