Customer Services Team Leader
Wanganui District Council
Whanganui
12h ago

About the role

Lead 8 direct reports across two collaborative team's located in Whanganui Central, Manawatu. This permanent full-time opportunity reports directly to Group Manager - Customer Experience and includes :

  • Assigning and coordinating the work undertaken by the Customer Services Team
  • Leading a diverse team of Customer Services Officers
  • Producing monthly reports to review team performance and opportunities for process improvements
  • Monitoring operational performance
  • Shape and mentor the teams to succeed
  • Benefits

    Our team is like a family - for your hard work we have the following on offer for you :

  • Competitive salary + paid professional development + team incentives
  • Comprehensive induction process
  • Support and development from the Group Manager
  • Permanent full-time opportunity with promotional opportunities available within our growing business
  • We fund various external training program's to build your career
  • Great lifestyle including a vibrant arts and cultural scene, fantastic outdoor recreational opportunities with the mountains, national parks, river and sea all within easy reach
  • Skills & experience

  • Proven working experience leading a team in a customer service environment
  • Proven professional experience mentoring and developing staff
  • Experience monitoring and identifying trends, backlogs and areas of concern
  • Proven track record in continuous improvement and delivering exceptional customer service
  • About Whanganui District Council

    The focus for us at the moment is working with our community on our exciting Leading Edge Strategy, a vision for our community that concentrates on the work we have already started to make our district an innovative, progressive and culturally diverse place for the people who live here now and for those to come - With our passionate people at the heart of everything we do!

    Applications close on 31st October 2021 with interviews commencing the 1st of November.

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