Hydraulic Service Manager
Sequel Staffing Solutions Ltd
Auckland City, AUK
3d ago
source : ExploreJobs

My client is New Zealand's largest privately owned hydraulic engineering company, with branches in Auckland, Christchurch, Taupo, Melbourne, Brisbane and a locally based representatives in Dunedin & Nelson.

They specialise in hydraulic system design, specification and component selection, servicing and maintenance of existing plant and equipment.

They import products from manufacturers in Europe, USA & Asia to support the local market.They also have a manufacturing division utilising CNC milling machines to produce hydraulic cartridge valve manifold technology.

Their goal is to be a successful business by providing the best product support, technical support and customer service in the NZ hydraulic industry.

Reporting to the Branch Manager the Position Overview involves managing a service team of three performing product repair through to manufacture, installation & commissioning of mobile or industrial hydraulic systems.

The Service Manager will work closely with the Engineering Department.As it is a small team the position will require hands on work.

They are looking for someone with a positive attitude who can be proactive at ensuring all customers receive excellent service and support. Responsibilities include :

  • To manage a team of three technicians.
  • Co-ordinate with the Engineering and Sales teams regarding upcoming projects, service work & daily operation of the department.
  • Quote & schedule jobs.
  • Contact customers as required to provide progress updates, and to help maintain good relations.
  • Review & process the department jobs & documentation.
  • Help negotiate resolutions with customers when issues arise.
  • Assist less experienced members of the team, and help them increase their knowledge.
  • Occasional travel out of town, as required, to complete work.Skills and Abilities required :
  • Good all round attitude & ability to get on with others.
  • Strong technical understanding of hydraulic product, systems and application.
  • Computer literacy with competence / experience in Microsoft Word & Excel.
  • Some understanding of electric and electronic systems would be of assistance.
  • Hands on ability with regard to mechanical assembly, piping & hosing would be advantageous.
  • Good communication & time management skills with attention to detail.The company will provide a suitable remuneration package appropriate to the applicant.
  • The work environment is friendly, flexible & has a good team atmosphere.Whilst the above position description is their ideal, they may consider someone who has come from a hands on role, has developed some technical ability & looking to take this further.

    They would consider what ratio of work the applicant does in the workshop / field compared to office based technical work dependent on their abilities.

    The business has a group of companies & often opportunities arise for those with suitable attitude & drive to advance their career.

    If this role sounds like you, please send a full and detailed Resume along with a covering letter of application outlining your abilities as it relates to this role.

    Due to NZ Border and Immigration restrictions because of the pandemic.You must have a legal right to work and live in NZ, i.

    e. a NZ Citizen, a permanent NZ resident or a current valid NZ Work Visa.

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