Customer Service Officer - 12 Month Fixed Term
Christchurch, Canterbury
4d ago

About Kathmandu

Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago.

We’re on a mission to improve the wellbeing of the world by getting more people outdoors, because nature has a positive transformative effect on us all.

It makes us more happy, open, free and fun. And that’s why we’re all about creating the best sustainably made outdoor gear - to get people to experience nature’s benefits more often.

We've been out there for over 30 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors.

About the role

We’re seeking full time Customer Service Officer to join the Kathmandu team based at our Christchurch Support Office. In this role you will be handling an array of contacts from online and phone channels, staying busy processing orders, providing excellent customer service and promoting sales, offering administration and service support to our store network and the rest of the business.

We can’t wait to meet you!

To be successful you will have :

  • The ability to perform well in a self-directed and fast-paced environment, stay enthusiastic and self-motivated with a can-do attitude, particularly under pressure
  • Experience in a fast-paced customer contact environment, preferably retail and / or online
  • Experience with e-commerce ordering processes, including RMA / returns and using 3rd-party platforms
  • Excellent attention to detail, strong computer skills and high energy levels
  • A good level of proficiency with systems, including MS Office and web-based applications
  • Conflict resolution, problem solving and interpersonal skills with an ability to look at the big picture
  • A genuine passion for the outdoors, Kathmandu customers, our products and our brand
  • Outstanding verbal and written communication skills
  • Be available to work full time on a shift roster between the hours of 8am-10pm, Monday to Sunday
  • Experience with live chat and providing customer support through social networking is also desirable
  • It’s not all about the amazing team discounts but they’re pretty good too. While you are working in the office you can enjoy a custom built 5-star, green star building in Christchurch’s central city SALT district, close to many food options and shops.

    Kathmandu is committed to creating a truly inclusive environment where every team member is able to bring their whole self to work.

    Review of resumes will begin immediately and will continue until the position is filled. Apply now via our careers page!!

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