AtHome Customer Service Specialist Part Time
Geeks2U Pty Limited
Wellington, Newzealand
1d ago
source : Hireejobs

AtHome Customer Service Specialist Part Time Does the thought of making a customer smile give you the urge to do a celebratory fist pump How would you like to earn bonuses simply for doing your job Do you pride yourself on being the type of person that maintains a positive and enthusiastic attitude whilst smashing a consistently fastpaced and highpressure workload Our Customer Service Specialists are pivotal to the success of Geeks2U We know that nothing is more important to our brand than exceptional customer service and the wow factor our awesome team provides sets us apart from the pack If you get a kick out of making people happy and have a knack for customer service we want you We are looking for customer service fanatics to join our team in our notyouraveragecallcentre call centre Home Office Requirements To ensure we maintain a topnotch customer experience regardless of Customer Service Specialist location there are a number of items that you must have to be considered for the role Please ensure you take a look at the following link to confirm you currently meet these requirements Part Time Opportunities We are currently looking for parttime team members to fill a variety of shifts throughout the week The shifts we are looking to fill are 11am3pm NZ time MonFri 10am7pm NZ time Saturdays 11am8pm NZ time Sundays All successful candidates will be required to complete their initial training during business hours AEST for a maximum of 2 full working weeks or equivalent As a parttime employee you would be guaranteed 15 hours each week with further opportunity to take on extra shifts when desired About Geeks2U We are Australias leading provider of onsite computer repairs and technology support for homes and businesses and are now expanding to New Zealand We deliver prompt no fuss services to our 300 000 customers You can check out the 68 000 testimonials we have on our website to see how much our customers love our service Work from the convenience of your home but with all the perks of a tightknit team We have a hybrid inoffice and athome team leveraging great technology to maintain our awesome collaborative culture think regular videochats with your Team Leader daily interaction in our company chat software as well as companywide competitions We use a tool called TINYpulse to regularly ask for anonymous feedback from our team to give us insights into what s really important to our staff and what we can do to improve We continually update our knowledge base with resources to enable you to do your job effectively and with confidence A typical day in the life might include Answering a high number of inbound calls from new and existing customers Capturing the nature of the issue and explaining to new customers how our service works Scheduling appointments with the right technician for the job Resolving customer concerns and postservice queries Providing friendly courteous and efficient customer service to both customers and field technicians Qualities of an Exceptional AtHome Customer Service Specialist Naturally curious and motivated to seek out resources to support your learning and daytoday work Competing priorities and a fastpaced environment keep you engaged and on your toes rather than overwhelm you You proudly take ownership of your work and you re comfortable working solo for extended periods of time with minimal direction but you re also a strong team player that loves supporting your colleagues You seek out both positive and constructive feedback both qualitative and KPIs because you re enthusiastically focused on continuously improving your performance You appreciate the impact your attitude has on your own happiness and success at work you re confident that you ll bring your best each and every day Interested Send your resume and cover letter to resumes geeks2u com au and quote AtHome Part Time CSS in the subject line P S Helpful hint to stand out from the crowd We hate long generic cover letters Keep it short and sweet and tell us why you would be a good fit for Geeks2U

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