Workshop Operations Manager
Hobbycraft
Christchurch
1d ago

Here at Hobbycraft, we are looking for a Workshop Operations Manager to join the team based at our Head Office in Christchurch.

You will join us on a full time, 12-month fixed-term contract working Monday - Friday, 9am - 5pm with 1 day working from home.

In return, you will receive a competitive salary, plus benefits!

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people.

We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something.

Our working model of 1 day at home and 4 days in the office is the best balance for our colleagues, we believe that office working helps to sustain our strong collaborative culture.

Being in the office promotes personal development, career advancement and enhances our working relationships. Our office environment is the perfect space for creative innovation, productivity, and wellbeing.

Most importantly we want our colleagues to be happy and motivated. Being together brings out the best in all of us!

What can we offer our Workshop Operations Manager?

  • Competitive salary
  • 25% Discount Card for Hobbycraft Stores and Haskins
  • Free Onsite Parking
  • 33 days holiday inclusive of Bank Holidays with an increase each holiday year
  • Birthday Day off
  • Company pension contribution
  • Cycle to Work Scheme
  • Continuous training and development
  • Colleague Wellness Programme
  • A creative working environment
  • About the role :

    As our Workshop Operations Manager, you will operate the planning, delivery and communications of our new workshop programme.

    This is a hands-on role so you will need to ensure that the workshop programme is optimised in both customer satisfaction and business profitability.

    You will need to work alongside multiple teams including the operations, finance and buying teams to ensure successful programme delivery.

    What you'll be doing as our Workshop Operations Manager :

  • Planning, defining, developing and executing the workshop strategy, developing a robust and innovate customer-focused experience both online and in-stores
  • Owning and creating the full workshop calendar plan and CPA of key dates for all comms / uploads
  • Working closely with the top-performing stores and online workshop team to identify trends, best practices, and efficiencies to roll out across the estate
  • Optimising store hours efficiency by reallocating best-selling workshops and releasing hours back where possible
  • Driving and developing new workshop trends from both store specific and entire estate needs
  • Overseeing and delivering all store comms
  • Working with the marketing, buying and supply chain teams to ensure the right amount of stock is ordered for each quarter
  • Delivering all relevant comms both internally to stores / online and externally to customers via POS
  • Continually developing the workshop programme alongside the marketing, operations, supply chain, and buying teams, reviewing the workshop listings per quarter alongside the sales and feedback
  • Supporting the wider marketing team as and when required on special events and other marketing campaigns and activities
  • What we're looking for in our Workshop Operations Manager :

  • Customer experience is crucial
  • A strong operator, with experience in communications and planning
  • Strong analytical experience
  • Highly organised, very focused with exceptional communication skills
  • Experience in working across multiple teams (cross-functional)
  • A commercially focussed mindset
  • Exceptional writing and editing skills
  • High standards of delivery, focus and drive
  • A love of all things craft
  • BA / MA degree in Marketing, Advertising, Communications is desirable
  • Event planning experience is helpful
  • If you have the skills and experience we are looking for, click ' Apply ' now to be considered as our Workshop Operations Manager - we'd love to hear from you!

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