Reporting into the Customer Service Manager you will be the first "port of call" for inbound queries from both external customers and internal stakeholders.
You will process orders and answer questions from customers, mostly consisting of merchants, builders and architects. You will also manage our electronic ordering system;
process returns and answer process queries. Working Monday to Friday - we work from 9am to 5.30pm Mon-Thurs and 8.30-5 on a Friday.
To be considered for this position, you must demonstrate the following key attributes;
Have a minimum of 5 years’ experience in a busy, call centre environment.
You will be innately driven to deliver outstanding customer outcomes whilst feeling passionately about working both autonomously and in a team setting.
Your written and verbal communication will be second to none and if you are also Mandarin speaking this will hold you in high regard
You’ll have a problem-solving mentality and thrive under pressure.
You’ll be passionate about multitasking and learning new systems, databases and procedures, whilst confident with making continuous improvement suggestions.
Previous exposure to JDE is desired.
You will pride yourself on your high attention to detail with immaculate accuracy whilst meeting and exceeding deadlines.
You’ll describe yourself as resilient, taking over 70 calls a day with professionalism and confidence, whilst remaining vibrant and engaging to our valued customers.
A natural with building rapport with a variety of customers and having a good understanding of NZ Geography will help you succeed in this position.
In return you will be offered a rewarding salary package, support for professional development, and the opportunity to build a long, diverse and satisfying career path.
You’ll enjoy a set roster of Monday to Friday and enjoying weekends and public holidays with your family as well as free parking on site at our head office in Onehunga.
As part of the Fletcher Building Group, you can access funding for educational assistance and apply for roles at a national and international level.
For more information, please contact Janine Prakash at or apply online today for a confidential discussion.