Customer Service Officer
Belgravia Leisure
Huntly, New Zealand
4h ago

The Role

You will have a passion for people and enjoy working as part ofa team! Deliver services to the customers in the most efficient andeffective manner and in line with Belgravia Leisure's mission,vision and values by delivering a first class experience for thefacilities customers.

About You :

  • Certificate Level II in First Aid
  • Current Working with Children Check
  • Current National Police Check
  • Current CPR
  • Ability to work independently and in a team environment
  • Passion for customer service
  • Sound interpersonal and communication skills
  • Excellent organisational skills
  • Cash Handling and sales experience
  • Experience with a computer based point of sale system
  • Similar experience in a fast paced, multi-faceted customerservice role
  • Key Accountabilities

  • Provide excellent customer service to all customers, both inperson and over the telephone by responding to customers' needs orconcerns and ensure the quality of service meets agreed customerservice standards.
  • Effectively handle business enquiries for the centre viainternal and external lead generation.
  • Ensure that daily cash handling records using Point of Sale(POS) systems are accurate and reflect all transactions done duringa day
  • Use a variety of marketing methods to promote the centre andits services in order to consolidate and increase patronage andmembership base respond to community requests for bookings
  • Support positive sales of centre merchandise.
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