Senior Visitor Advisor
Department of Conservation
Christchurch, New Zealand
5d ago

Job Specification

  • Support, advise and coach leaders and regional teams to turn strategy into reality
  • Full-time permanent opportunity based in Cashel St, Christchurch
  • Regular regional and occasional national travel required
  • Toitū te marae a Tāne, toitū te marae a Tangaroa, toitū te tangata. If the land is well and the sea is well, the people will thrive.

    More than one million people visit Department of Conservation (DOC) visitor sites across the country annually. Dramatic changes in the visitor industry over the last 12 months requires dynamic thinking.

    The country's largest tourism experience provider, DOC, has become more strategic and forward-thinking in visitor management and experience design.

    Protect, Connect and Thrive are three key drivers to the new DOC Heritage & Visitor Strategy and these values provide the backbone in supporting experience design, visitor planning and rolling out new systems and processes across all levels within the Department.

    He angitūtanga About the Role

    DOC is looking for a strategically focussed and confident stakeholder partner that can influence and advise key decision-makers in the management of our visitors and our key visitor sites and destinations.

    You will be one of nine regionally based Senior Visitor Advisors reporting to the Visitor Advice Manager and part of a newly established national Heritage & Visitor Unit.

    Based in Christchurch, you'll be focussed on lifting operational capability through supporting and advising our senior leaders and teams in the North Canterbury, Canterbury, Arthurs Pass and MacKenzie area, to ensure regional work programmes are integrated and aligned with our national strategy.

    Strong critical thinking capability and a solutions-focussed approach will enable you to engage with the right people at the right time to capture insights, review current system performance, identify risks and opportunities, influence design thinking and provide feedback and recommendations that will support our teams to continuously advance the visitor experience and protect conservation values.

    There will also be regular opportunities to support national and cross-regional visitor-related projects and improvement work, as well as engage with and provide technical advice and support to Te Tiriti partners and iwi across the region.

    Ngā pūkenga me ngā wheako Skills and experience

    If you can tick the following boxes then we want to hear from you :

  • Understands visitor and destination management and has knowledge of Aotearoa New Zealand's recreation and tourism sectors;
  • Confident and credible stakeholder relationship skills with experience in advising and influencing at all levels of management;
  • Ability to apply strategic thinking and insights to influence complex projects, and translate national strategies and directions into regional priorities;
  • Cultural awareness is committed to Te Tiriti principles and can engage and work in partnership with iwi, hapū and whanau;
  • Strong collaboration skills with capability to coach and mentor others in their work delivery;
  • Current drivers licence and willingness to travel as required to perform the role.
  • What's in it for you?

    A fantastic supportive and collaborative working environment. You will be joining a newly created unit that's open to fresh perspectives to continuously improving the way we do things.

    We offer flexible working options, the ability to sometimes work from home or slightly adjust regular business hours as long as the work gets done.

    We are committed to professional development. If successful, you will take part in nationwide induction and ongoing training programs to learn more about the Department and make valuable connections with new colleagues across the motu.

    Tono ināianei Apply now

    Keen to jump aboard our waka and be at the forefront of continuous improvement of DOCs visitor experience? Submit your CV and a tailored cover letter (PDF) online that describes your interest and that highlights your relevant skills, experience and personal qualities.

    You can download the Application Information Sheet for more information.

    Applications close 5 pm on Monday 1 November 2021. Interviews are expected to take place on 18 November. A case study exercise will be included as part of the selection process.

    If you have enquiries about the role you can get in touch with hiring manager Lynnell Greer at lgreer, quoting vacancy 800 / 4608 .

    Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.

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