Customer Service Team Leader
Tourism Holdings Limited
Christchurch, NZ
4d ago

Want to be a part of NZ's buzzing domestic tourism boom? Come and join our team to help get NZ moving again!

About Tourism Holdings Limited (thl)

We are :

  • NZ's premium tourism company operating iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting
  • the BIGGEST CAMPERVAN operator in the world; with operations in NZ, AUS, US and UK such as maui, Britz, Mighty, El Monte RV, Roadbear and Just Go
  • Your work :

  • based in Christchurch
  • provide effective day to day leadership to the Local Host crew
  • provides training and coaches new and existing crew members
  • working within a team of leaders to actively partake and contribute to the recruitment process
  • identifies areas for process improvement and escalate recommendations to the manager
  • effectively undertakes the 'Duty Manager' role when require
  • work with customers to create unforgettable experiences
  • About you :

  • customer centric with an ability to adapt / respond to different types of characters
  • prove leadership experience, preferably in a customer service environment
  • experience in retail or sales, including up-selling and cross-selling (bonus)
  • Ability to handle surprises & change and offer solutions
  • outstanding interpersonal skills
  • a full and current driver's license
  • People & Culture

    Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud. We accept people as they are.

    That's what makes our thl family special. We want crew who are willing to go the extra mile, help their work mates and share team success.

    It's all part of our challenger spirit.

    So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

    Also, why not take advantage of our amazing staff discount schemes on thl products to experience the adventures!

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