Technical Delivery Manager
Spark
Wellington, NZ
5d ago

Spark provides solutions for the rapidly evolving needs of enterprise and Government customers to meet the demands of an increasingly global and mobile customer base.

Apply your experience and capability in supporting one of our key government customers.

You will need excellent knowledge of IT & network infrastructure to provide technical leadership for the delivery of end-to-end solutions and BAU operations to one of largest customers.

You will also display a commitment to ongoing continuous improvement, transformational change and strong business alignment between Spark internal stakeholders and our customer.

You will possess strong analytical problem solving abilities and have a good attention to detail. You are unflappable, enjoy working with people in pressured situations and are seen as a sound and capable mentor.

You will possess a flair for building collaborative relationships and stimulating change.

You will need outstanding communication skills with the ability to translate technical issues and terms in plain language to the customer so that the relevance and impact to their business is clearly understood.

Strong technical documentation skills are a must, as well as the ability to manage a virtual team of resources and manage multiple tasks in a high pressured and fast paced environment.

You will lead our business to deliver what will make a real difference to our customer. With support from the wider sales and service teams, you will understand our client intimately and deliver results that matter.

Skills and experience :

  • Solid understanding of Cloud environments
  • Solid understanding of Server Infrastructure support
  • Solid understanding of IP telephony solutions
  • Excellent Network and Network Security knowledge & skills (LAN and WAN)
  • Excellent understanding of large complex Wi-Fi networks
  • Experience and solid ability in coordinating and guiding technical teams during complex fault restoration activities
  • Understanding of working in an Agile team environment
  • Ability to remain composed in pressure situations
  • Ability to explain complex technology using easy to understand business terms and language
  • Solid experience in a senior technical consultancy or technical architecture position providing Enterprise level thought leadership to external customers
  • Exposure to vendor / outsource / managed services concepts
  • Trusted technical advisor to the Client
  • Customer advocate - drives outcomes
  • Channel customer feedback to create and guide initiatives
  • Demonstrate outstanding leadership to inspire and motivate a customer first culture and commitment to positive outcomes
  • Spark operates in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day.

    We have adopted an "Agile" way of working to allow us to meet the fast changing needs of our customers.

    Join Spark's exciting proposition and be part of a high performing team.

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