User Experience Specialist - Christchurch
Farmlands Co-operative
Christchurch, New Zealand
14h ago

Farmland's technology team is on the hunt for a User Experience Specialist (think Service Desk Analyst) to join our talented, creative and fun-loving crew on a 6 month fixed term contract.

As an iconic organisation Farmlands has an exciting future ahead! Every part of our organisation re-engineered and enhanced to improve our ways of working and servicing our shareholders.

Our awesome in-house Technology and Digital team is a diverse and talented bunch who design, engineer and support amazing systems and services for all of our users.

It's a great time to join us as we begin our journey to fully utilize our slick new systems and digital interfaces that will touch the lives of all our shareholders.

About You :

Ideally you will have experience leading a high performing team in delivering excellent technical service and user support within a Service Desk environment. You will also have :

  • Sound customer service desk experience in a Technology environment
  • Experience working in a team orientated, collaborative environment
  • Technical knowledge with computer hardware, enterprise software and server operating systems
  • Experience with call logging systems and service desk processes and procedures
  • Exceptional communication and interpersonal skills
  • In this varied and interesting role you will be responsible for :

  • Delivering end to end support in accordance with technology service level agreements
  • Working with business units across the organisation and providing exceptional customer service
  • Providing first level support for the Technology Service Desk handling incidents and requests
  • Ensuring all incidents are analysed, resolved and reported back within promised timeframes
  • This is an outstanding opportunity to step into a key role within the technology team and to grow your experience with Farmlands.

    If you would like to apply please click on the apply now button, please have your CV and Cover Letter ready.

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